Customer Care Officer (Academics) JB3636
Century City, Cape Town
Market Related
To ensure customer retention by assisting with social media queries, cancellation requests and salvaging, transferring courses . Assisting with projects relating to complaints, cancellations and transfers which include call out projects.
Educational requirements:
Grade 12
1-2 years customer service experience
MS office proficient
Duties and Responsibilities:
Transfers
Processing and submission of authorization vouchers
Social media customer services and query handling
Cancellations xe2x80x93 effective response and salvaging
Achieve targets
Reporting and administration
General administration and adhoc duties
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