Job Description

The Department of Social Development, Western Cape Government has an opportunity for a suitably qualified and competent individual to manage the customer care function within the regional office. This post is based in Worcester.
Minimum Requirements

An appropriate 3-year National Diploma/B-Degree (equivalent or higher qualification); A minimum of 2 years relevant experience.
Recommendation

Helpdesk / Call / On-line Certificate; Certificate in Basic Counselling or Debriefing; Experience in HR, Financial administration or Social Welfare.
Key Performance Areas

Provide mechanisms and procedures for dealing with customer complaints: Develop a customer care implementation plan for the region in line with the Department implementation framework; Ensuring information is relevant and up to date with the current changes /affairs and issues within the department; Provide guidance and support to all regional personnel regarding customer care; Ensure that customer care policy and procedures are implemented within the region; Ensure optimal customer relations management; Customer Care reporting; Support client liaison personnel in service delivery team.
Competencies

Knowledge of the following: Client care and information management; Social welfare services; Internal and external marketing and communication processes; Functions, programs and projects of the Department of Social Development; Information in the Department of Social Development domain; Electronic information content; Relevant policies and acts; Management; Human Resources and Financial and Administration; Sound organising and planning skills; Coordination skills; Research skills; Proven computer literacy; Communication (verbal and written) skills.
Remuneration

R 359 517 per annum (Salary level 8)

Note on remuneration: Employees' service benefits or obligations (13th cheque, medical assistance, housing
assistance, pension-fund contributions, etc) are funded or cofunded in terms of the applicable prescripts or collective agreements.
Notes

Note: Only applications submitted online at: www.westerncape.gov.za/jobs or https://westerncapegov.erecruit.co.will be accepted.

Shortlisted candidates will be required to submit copies of their documentation for verification purposes. These candidates will be required to attend interviews on a date and time as determined by the department. The selection process will be guided by the EE targets of the employing department.

Should you experience difficulties with your online application, kindly note that technical support (challenges with online application) is only available from Monday to Friday from 08:00 to 16:00 . You may contact the helpline at 0861 370 214 . Otherwise, all other queries relating to the position, kindly contact the enquiries person as indicated in the advert. Please ensure that you submit your application before the closing date as no late applications will be considered.

Western Cape Government