Job Description

At

One Janitorial

, our mission is driven by core values:

Discipline, Ethical Standards, Results-Oriented, Impact, Commitment, and Responsibility

. We are seeking a skilled

Customer Success Supervisor

to lead our remote service team, ensuring exceptional support and long-term satisfaction for our commercial cleaning clients across Canada and the U.S.

About the Role:

As a

Customer Success Supervisor

, you will oversee the performance and development of our customer service team, ensuring smooth day-to-day operations, handling escalations, supporting overflow tasks, and maintaining high service standards. Your leadership will directly influence client retention, satisfaction, and overall success.

Key Responsibilities:

Supervise and manage

a team of remote customer success representatives.

Onboard and train

new team members to meet our communication and service delivery standards.

Monitor KPIs

including response times, issue resolution rates, and customer satisfaction scores.

Coach and support

team members through call reviews, performance feedback, and ongoing development. Act as the

point of escalation

for complex service issues, ensuring quick and professional resolution.

Step in during overflow

periods or absences to maintain consistent service levels. Collaborate with senior leadership to identify service gaps and improve internal processes.

Requirements:

Minimum 3 years in a

customer service or client success role

, with at least 1 year in a

supervisory or team leadership

position. Excellent English communication skills (spoken and written) - minimum 9/10 proficiency. Proven experience managing remote teams or working in virtual environments. Strong organizational skills and the ability to maintain calm under pressure. Proficiency with CRMs (HubSpot preferred), Google Workspace, and remote communication tools (Slack, Zoom, etc.). Results-driven mindset with a passion for delivering exceptional customer experiences.

What We Offer:

Competitive base salary based on experience Performance incentives and career advancement opportunities Flexible,

fully remote

work environment A mission-driven culture focused on professionalism, ownership, and results
Job Type: Full-time

Pay: R25000,00 - R37000,00 per month

Experience:

Team Lead/Supervisor: 1 year (Required) Customer Service: 2 years (Required)
Language:

* English Clearly (Required)