Shipping Customer Service Supervisor

Edenvale, Gauteng, South Africa
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Job Description


About the job Shipping Customer Service SupervisorShipping Customer Service SupervisorSkills and Qualifications:

  • Strong communication skills both verbal and written to interact with customers and internal teams.
  • Problem-solving skills to effectively address and resolve customer issues.
  • Organizational skills to manage multiple tasks and maintain accurate records.
  • Knowledge of shipping and logistics processes to understand the various stages of the shipping lifecycle.
  • Computer proficiency to use software for order entry, tracking, and reporting.
  • Customer service mindset to prioritize customer satisfaction and build positive relationships.
  • Ability to work independently and as part of a team to coordinate with various departments and manage a high volume of tasks.
Key Responsibilities:Handling Customer InquiriesRespond to phone calls, emails, and other communication channels to answer customer questions about shipments.Resolving IssuesAddress and resolve problems such as delays, damages, or missing packages.Order ProcessingEnter and verify customer orders, ensuring accurate shipment details.Shipping CoordinationLiaise with warehouses, freight forwarders, and carriers to schedule and track shipments.Document ManagementPrepare and manage shipping documents, including invoices, packing lists, and customs declarations.CommunicationMaintain open communication with customers and internal teams to keep everyone informed of shipment status.Data Entry and ReportingMaintain records of shipments, track key performance indicators (KPIs), and generate reports.Customer Relationship ManagementBuild and maintain positive customer relationships through proactive communication and issue resolution.

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Job Detail

  • Job Id
    JD1420075
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Edenvale, Gauteng, South Africa
  • Education
    Not mentioned
 
 
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