Job Description

Europa Worldwide Group is an ambitious independent logistics operator with three divisions, Europa Road, Europa Air & Sea, and Europa Warehouse, and has been featured in The Sunday Times Top Track 250 for three years.

The group employs over 1,300 people with 15 sales offices in the UK, and the Republic of Ireland, plus European teams in France, Belgium and the Netherlands and internationally in Cape Town Hong Kong, China, India and the UAE.

We are looking for :

We are looking for an ambitious and driven Customer Service Supervisor to join our dynamic, growing team in Cape Town! The ideal candidate will have sound knowledge of Air and/or Sea Freight logistics and proven customer service supervisory skills.

Our office is based in Cape Town City Centre, you will be required to travel into the office Monday-Friday every week. The official working hours are 10am-6:30pm and 11am-7:30pm depending on the time of year. Please only apply for this vacancy if you can commit to this.

What can we offer in return?

Competitive salary package up to R444,000 per annum plus medical aid

Generous Time Off - 25 Days Annual Leave Entitlement

Enhanced Family Leave: Benefit from enhanced maternity, paternity, and adoption pay.

Well being Focus: Access our employee well being programme for your overall health and happiness.

Referral Rewards: earn money for referring your friends to work with us

Work-Life Balance: Thrive in a fantastic working culture that promotes an excellent work-life balance.

Recognition Programs: Celebrate your contributions with our charity 50-50 and long service awards

What you will be doing:

Team Leadership: Manage and coach a team of Customer Service Executives to achieve financial and retention goals. Service Excellence: Collaborate with Operations and Sales teams to ensure best-in-class service delivery. Training & Development: Drive high performance through training, coaching, and regular 1-to-1 reviews. Operational Oversight: Ensure customers receive exceptional service, KPIs are met, and financial targets are achieved. Escalation Support: Act as a point of contact for resolving customer or stakeholder issues promptly and professionally. Performance Tracking: Generate and analyse service performance statistics for internal and external reviews. Client Retention: Drive retention rates, exceeding targets through proactive relationship management. Customer Engagement: Coordinate and conduct customer visits to strengthen relationships and explore growth opportunities. Team Collaboration: Ensure your team updates systems accurately and follows efficient processes to meet operational standards.

Our Ideal Person:

Proven leadership skills with the ability to inspire and guide a team. Strong communication and problem-solving abilities. Experience in Air & Sea logistics is essential. Excellent organisational and time management skills. A proactive mindset focused on customer satisfaction and operational efficiency. If you're passionate about delivering exceptional service, leading high-performing teams, and driving growth, we want to hear from you!
Europa Worldwide Group do not accept agency CV submissions unless specifically requested/ engaged with the role by the Internal Recruitment Team. Please do not submit speculative CV'S to our Recruiters, Employees, Hiring Managers, or any branches/locations directly. Europa will not be responsible for any fees related to CV's received in this unsolicited manner.

Please note - if you submit your CV, you are giving Europa Worldwide Group Ltd, and its subsidiaries consent to hold your personal data. All applications will be dealt with according to General Data Protection Regulations. Europa Worldwide Group are committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Job Type: Full-time

Pay: Up to R444000,00 per year

Ability to commute/relocate:

Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (Required)
Experience:

Customer Service Supervisor: 2 years (Required) * Air or Sea Freight: 2 years (Required)