Customer Service Supervisor
Job Description
Assist passengers with ticket sales, bookings and flight changes;
Handle issues such as delays, cancellations, and other operational challenges;
Explain processes to customers and provide assistance where necessary;
Supervise Ticket Sales staff;
Supervise ticket sales representatives, including their training, coaching, and performance evaluation;
Ensure that all ticket sales representatives adhere to FlySafair policies and procedures, including pricing, ticketing, and refund policies;
Resolve customer complaints and issues related to ticket sales;
Oversee the day-to-day operations of the ticket sales department, including managing staff, scheduling and shifts;
Ensure that all ticket sales are handled efficiently and accurately without any errors or discrepancies;
Liaise with customers and maintain a visible, accessible presence for both staff and passengers at all times.
Grade 12 or equivalent (Essential);
Travel Degree or Diploma (Advantageous);
Minimum of 2-4 years' experience in an Airline/Aviation environment (Passenger Services and/or Ramp Services and/or Baggage Handling);
No criminal or credit record;
Must be willing to work on weekends and public holidays;
Excellent understanding and experience of delivering great customer service;
Proficient in the use of Microsoft Office (Word, Excel and Outlook);
Excellent communication skills (verbal and written);
Conflict resolution skills;
Excellent phone etiquette;
Must be willing to work shifts.
Personal Attributes:
Professional; High integrity; Punctual; High degree of patience and assertiveness; Reliable and dependable; Ability to deal with confidential information; Team player; Immaculate time keeping; The ability to work well under pressure.
Application Guideline:
Email applications will not be accepted; Preference will be given to members of under-represented designated groups; Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.
FlySafair reserves the right:
Not to proceed with this vacancy; To appoint the selected candidates based on its operational requirements.
Closing Date: 15 August 2025
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Job Detail
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Job IdJD1487068
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDurban, ZN, ZA, South Africa
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EducationNot mentioned