Customer Service Representative (remote)
Cape Town, Western Cape, South Africa
Job Description
Location : REMOTE/Work from home
Wise Pelican allows real estate agents and other professionals to quickly design and mail postcards utilizing our proprietary technology. We are in need of a Customer Success Representative in our Tempe office to assist customers remotely via phone, email, text, and chat. Primary responsibilities will include:
- Responding to customers via email, phone, text message, and online chat
- Interfacing between customers and designers
- Assisting customers with learning the platform and making minor modifications to postcard templates
- Maintaining customer records, setting follow-up calls, and assisting prospective customers and customers through the ordering process
- In addition to ad client requests and calls, you will also be responsible for building relationships with 100 clients through regular touch points and video calls.
- Be organized
- Have good attention to detail
- Be able to quickly learn new software applications
- Have good basic computer skills. You will need to learn our platform and third-party applications. You will also spend a lot of time in e-mail and our support platform
- Have excellent written and oral communication skills
- Have a great attitude and a desire to be part of a growing company
- We will provide all technology, but must have high-speed internet access and UPS
- Must be able to work from 8 PM to 5 AM South Africa time. Monday through Friday
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Job Detail
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Job IdJD1255649
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCape Town, Western Cape, South Africa
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EducationNot mentioned