Job Description

We currently have a vacancy for a: Customer Service Representative based at the Doves Observatory Branch, Western Cape. Starting Salary: Market related Key Performance Areas: RECEPTIONIST DUTIES

• Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
• Directs visitors by maintaining employee and department directories; giving instructions.
• Maintains security by following procedures; monitoring logbook.
• Maintains telecommunication system by following manufacturer's instructions for office phone and console operation.
• Request Money for the Hub /Parking Doctors fees, consulate fees etc, compile Fno: of the HUBxe2x80x99s to balance Cash requests.
• Maintains safe and clean reception area by complying with procedures, rules, and regulations.
• Ensure that branches provide excellent funeral services by managing branch complaints and complements report.

FUNERAL ADMINISTRATION

• Receive First Call telephonically and transfer it to the Administration Controller.
• Assist walk-in clients that requests a removal to complete an information sheet and refer the client to the Administration Controller
• Book funeral venues as requested by the Funeral Arranging Officer
• Book the Minister as requested by the Funeral arranging Officer
• Log onto the DovesNet system to check stock availability, book the item on the system.
• Invoicing on DovesNet to other undertakers /removals
• Book a gravesite or crematorium on request from the Funeral Arranger.

POLICY ADMINISTRATION

• Receive premiums and process according to company policy.
• Manage and control of cash receipt books and daily banking of cash.
• Investigation of incorrect policy numbers on suspense list - Follow up with client on arrear policies.
• Accurate data capturing of policies on PolicyNet.
• Compile the Hubxe2x80x99s policy Figures for Area Manager on a weekly basis

Minimum Requirements 1. Grade 12/Matric Certificate 2. 1 Year Receptionist / Secretary experience 3. Proficient in all MS Office packages 4. Customer care Experience 5. Financial services experience Competencies required:

• Customer Orientation
• Problem solving
• Is Resilient and Driven to Achieve Results
• Take Initiative and Execute
• Take Responsibility and be Accountable

Job Type: Permanent Ability to commute/relocate:

• Observatory, Western Cape: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High School (matric) (Required)

Experience:

• Customer service: 1 year (Required)

Application Deadline: 2023/12/20