Customer Service Representative And Virtual Assistant
Cape Town, Western Cape, South Africa
Job Description
Job Summary
Career opportunity with an exciting growing company as a Customer Service Representative and Virtual Assistant
We have an exciting opportunity for a candidate who:
- Is looking to be valued as part of a growing team
- Wants a long-term stable career
- Can work independently and be self-sufficient whilst also having the ability to work as part of a team
We are:
- A rapidly growing Serviced Accommodation/Vacation Rental Management business
- Marketing our properties on Online Travel Agent (OTA) websites such as Air BnB and Upgrade to see actual info
- Dealing with both leisure and corporate guests, who would like to stay & are staying in our houses and apartments
- Working to expand our business to increase our market space in our current local market, and explore operating in other local areas
Inbound Calls (Guests, OTA's, Housekeeping)
- Outbound calls (Callbacks, follow-ups)
- Email Management (Zero inbox rule)
- Guest Management (using our simple drag & drop system)
- Scheduling cleaning & maintenance
- Ad-hoc tasks such as producing documents, spreadsheets, presentations, etc.
- Strong team communication (via Slack)
- Guest Feedback Management
The right candidate will have a background with:
- Customer Services Experience
- Confidence in speaking with people from the United Kingdom
- Good written communication (English)
- Good verbal communication (English)
- Willingness to learn new systems
- Experience as a VA is preferrable
We look forward to hearing from someone excited to bring value to the company and who has the vision and commitment to be able to grow with us.
We look forward to receiving your application.
Benefits
Location: Fully Remote
UK Working Hours: 4 pm - 12 am
Salary Range: R8 000 - R10 000
Talent Shore PTY Ltd
Recruiter
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Job Detail
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Job IdJD1475752
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:R8000 per month
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Employment StatusPermanent
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Job LocationCape Town, Western Cape, South Africa
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EducationNot mentioned