Customer Service Representative
Job Description
About Us
We are a travel services company dedicated to helping individuals, families, and groups create stress-free and memorable travel experiences. From booking flights and cruises to arranging accommodations and activities, our mission is to provide clients with personalized, top-tier service.
Position Overview
We are seeking a Customer Service Representative who is passionate about travel and enjoys helping clients. In this role, you will support travelers throughout their booking journey answering questions, resolving concerns, and ensuring an exceptional customer experience.
Key Responsibilities
Assist clients with inquiries regarding travel options, bookings, and itineraries
Provide accurate and timely information via phone, email, or chat
Handle changes, cancellations, and special requests with professionalism
Collaborate with the team to ensure smooth service delivery
Document and track client interactions to maintain service quality
Qualifications
Strong interpersonal and communication skills
Customer-focused mindset with problem-solving abilities
Comfortable working with online systems and booking platforms
Ability to multitask and remain organized in a fast-paced environment
Prior customer service, call center, or hospitality experience is a plus
What We Offer
Remote, flexible work environment
Training and support in travel systems and client service best practices
Access to travel discounts and industry perks
Opportunities for career growth within the organization
Skills Required
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Job Detail
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Job IdJD1503966
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationNewcastle, KwaZulu-Natal, South Africa
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EducationNot mentioned