Job Description

Purpose of this role: We are seeking a highly motivated and personable Customer Service Relationship Consultant. In this role, you will serve as the primary point of contact for customers, ensuring their needs are met with professionalism and efficiency. You will be responsible for building strong relationships with clients, resolving issues promptly, and providing exceptional service that enhances customer satisfaction and loyalty. Job Responsibilities: Serve as the first point of contact for customer inquiries via phone, email, and chat. Develop and maintain positive relationships with customers, ensuring a high level of satisfaction and retention. Identify customer needs and provide tailored solutions to enhance their experience with our services. Resolve customer issues efficiently and effectively, escalating complex issues when necessary. Maintain detailed records of customer interactions, transactions, feedback, and complaints. Collaborate with internal teams (e.g. operations) to address customer needs and improve service delivery. Proactively follow up to ensure customer ongoing satisfaction. Provide feedback and suggestions to management regarding customer trends, service improvements, and potential process enhancements. Meet or exceed performance metrics, including response time, resolution time, and customer satisfaction.
Qualifications and Experience: Matric Registered Debt Counsellor Proven experience in customer service, client relations, or a related field. Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Proficient in Microsoft Office. Ability to multitask, prioritize, and manage time effectively. Empathy, patience, and a customer-first mindset. Bilingual (English and Afrikaans)

Skills Required