Job Description

We are looking for an experienced Customer Service Operator to join our vibrant team based in Cape Town

You will need an excellent telephone manner, come from a customer service or call-centre background and be able to proactively deal with situations and problem solve.

In this role, you will be supporting our busy Customer Service function, this is an exciting opportunity to join our rapidly growing business.

Main responsibilities include:

To build, manage and maintain relationships with customers as directed by the customer service Manager. Refer any complex issues or requests to your line manager, ensuring maximum opportunity is always extracted. Complete a wide variety of data entry tasks. Manage the customer service cycle from start to finish ensuring that key information required to prepare quotes and process consignments are compliant with HMRC customs. Be responsible for ensuring credit limits are managed to an appropriate level and payments and debt is recovered. Ensure that the commodity codes and invoices are correct and processed for dispatched. Be proactive in approaching and engaging with existing customers to generate income. Respond in a timely manner to problem or concerns from customers within the required turnaround.

Our ideal person:

Confident and positive personality with a customer service background. Excellent written and verbal communication in Afrikaans and English. Good attention to detail. Good attendance Time management skills are essential as are communication (face-to-face and over the phone) skills. Experienced in general administration & data entry. The ability to prioritise and to work under pressure of workload and within a targeted environment. Commercial office experience essential. Proficient in English and Maths Proficient in Microsoft Excel.

Who Is Europa Worldwide Group?

Europa Worldwide Group is an ambitious independent logistics operator with five divisions - Europa Road, Europa Air & Sea, Europa Warehouse, Europa Contact Centre and Continental Cargo Carriers. It provides market leading products and services to leading international and UK businesses who have chosen Europa because of its commitment to providing best in class services. Europa has featured in the prestigious Sunday Times Top Track 250 three times and employs over 1,300 across the UK at 15 sites (and growing) as well as offices in Shanghai, Hong Kong, Belgium, France and now South Africa.

What can Europa offer you?

A competitive salary up to R221,500 per annum + Medical Aid 25 days annual leave Medical aid paid monthly Refer a Friend Scheme A very healthy and happy working environment / culture
So, if you pride yourself on delivering excellent customer service and would like to join a friendly and growing team, we would love to hear from you!

Europa Worldwide Group do not accept agency CV submissions unless specifically requested/ engaged with the role by the Internal Recruitment Team. Please do not submit speculative CV'S to our Recruiters, Employees, Hiring Managers, or any branches/locations directly. Europa will not be responsible for any fees related to CV's received in this unsolicited manner.

Please note - if you submit your CV, you are giving Europa Worldwide Group Ltd, and its subsidiaries consent to hold your personal data. All applications will be dealt with according to General Data Protection Regulations. Europa Worldwide Group are committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Job Types: Full-time, Permanent

Pay: Up to R221500,00 per year

Ability to commute/relocate:

Cape Town, Western Cape 8000: Reliably commute or planning to relocate before starting work (Required)
Experience:

Customer Service: 1 year (Required) Account Management: 1 year (Preferred)
Work Location: In person