Job Description

Customer Service Graduate xe2x80x93 Gauteng

Life Unlimited.

At Smith+Nephew, we design and manufacture technology that takes the limits off living.

We believe that through innovation, development and supporting our customers and patients we can help others achieve a Life Unlimited! Our products are in 100 countries globally and supporting this takes a huge effort.

What will you be doing?

An excellent opportunity has arisen within our Supply Chain Division for a Graduate in Gauteng. This role reports into our Inventory and Supply Planning Manager and is responsible for planning, purchasing and managing the supply of materials from Vendor to Warehouse, following source and distribution rules and agreements.

What will you need to be successful?

• Manage all customer emails and telephone calls within the required response times.
• Process all customer orders within 24 hours to meet customerxe2x80x99s SLA and expectations.
• Enter all transactions accurately first time and ensure delivery of product within time frames as stipulated by the customer to meet customer expectations.
• Ability to prioritize and plan daily workload to meet customer expectations and departmental goals and objectives.
• Ensure good document management and adherence to all document control regulations.
• Develop strong relationships with customers and provide positive and professional customer service and support.
• Respond to customerxe2x80x99s enquiries and manage disputes within the required response time.
• Use initiative and be proactive in resolving customer queries promptly. Seek assistance from Team lead when needed to determine appropriate solution.
• Utilize all customer & external third party systems/ portals as required in order to perform daily duties.
• Foster strong relationships with Sales and Marketing, Finance, Supply Chain, Logistics and Warehouse staff.

Successful candidates would need the following:

• Matric Qualification
• Bachelor of Commerce Degree or Similar

You. Unlimited.

165 years of pioneering innovation requires a relentless focus on whatxe2x80x99s next. Wexe2x80x99re focused on you. Youxe2x80x99re whatxe2x80x99s next...

• Inclusion, Diversity and Equity: Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about our Employee Inclusion Groups on our website (https://www.smith-nephew.com/)
• Work/Life Balance: Flexible Vacation and Time Off, Paid Holidays and Paid Volunteering Hours, so we can give back to our communities!
• Your Wellbeing: An Employee Wellness Programme and much more.
• Training: Hands-On, Team-Customised, Mentorship.

Stay connected and receive alerts for jobs like this by joining our talent community.

We're more than just a company - we're a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day.

Check our Glassdoor page for a glimpse behind the scenes and a sneak peek into You Unlimited, life, culture, and benefits at S+N.

Explore our new website and learn more about our mission, our team, and the opportunities we offer.

Stay connected and receive alerts for jobs like this by joining our .

We're more than just a company - we're a community! Follow us on to see how we support and empower our employees and patients every day.

Check our for a glimpse behind the scenes and a sneak peek into You. Unlimited., life, culture, and benefits at S+N.

Explore our and learn more about our mission, our team, and the opportunities we offer.

Smith & Nephew