Job Description

About Us: Quantanite is a top-tier Business Process Outsourcing (BPO) provider, delivering high-quality, innovative solutions in a fast-paced and dynamic environment. We are committed to excellence, client satisfaction, and cultivating a high-performance culture that drives our continued success.
Job Summary:
We are seeking a dedicated and detail-oriented Customer Service Representative to join our team. In this role, you will provide exceptional support to customers by addressing inquiries, processing orders, handling returns, and ensuring overall customer satisfaction with our products and services.
Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and chat

• Assist customers with product information, orders, delivery status, and returns

• Resolve customer complaints and issues with empathy and efficiency

• Maintain accurate records of customer interactions and transactions

• Collaborate with internal departments such as sales, logistics, and quality assurance to resolve customer concerns

• Provide feedback on recurring issues and suggest improvements to enhance customer experience

• Ensure adherence to company policies and standards in all customer interactions

• Previous experience in customer service or related fields preferred

• Strong communication and interpersonal skills

• Problem-solving mindset with attention to detail

• Proficiency with CRM software and Microsoft Office applications

• Ability to manage multiple tasks and work in a fast-paced environment

• Positive attitude and customer-focused approach

• Flexibility to work shifts, including weekends or holidays if required

• Opportunities for growth and professional development

• Supportive and collaborative work environment

• Comprehensive training and onboarding