Job Description

Job Title:

Customer Service Associate

Location:

Rosebank/ Sandton

About us:

Quantanite is a global customer experience and digital solutions partner that blends cutting-edge AI with the human touch. Headquartered in London and operating across four continents, our 2,000-strong team helps some of the world's fastest-growing brands scale smarter, work faster, and deliver better service every time.



We're not your typical outsourcing company. We believe great service is built on two things: smart tech and even smarter people. From our proprietary AI tools like MoBIUS to our collaborative, people-first culture, we give our teams the tools, training, and trust they need to make an impact.



If you want to be part of a forward-thinking, fast-moving, and inclusive global team that values both results and relationships, you'll feel right at home here.

Role Overview:

The Customer Service Representative is responsible for delivering exceptional service to

customers, addressing inquiries, processing transactions, and ensuring a positive shopping

experience within a retail environment.

Key Responsibilities

Greet and assist customers in a friendly and professional manner Answer questions about products, services, and store policies Provide accurate information regarding product features, pricing, and promotions Process sales transactions, returns, and exchanges efficiently Handle customer complaints and work to resolve issues promptly Stay informed about new products and services Uphold company standards for customer satisfaction and service quality

Required Skills & Qualifications

Strong communication and interpersonal skills Ability to multitask and remain organized in a fast-paced environment Problem-solving skills and a positive attitude Basic math skills and familiarity with point-of-sale systems Flexibility to work various shifts, including weekends and holidays Previous retail or customer service experience preferred

What We Offer:

Benefits: Medical Aid allowance, provident fund (self-funded), group life, funeral cover Training: Comprehensive training programs to enhance leadership and customer service skills. Career Growth: Opportunities for career advancement and professional development within the

company.

Work Environment: A supportive and collaborative work culture focused on innovation and continuous

improvement.