Job Description

Job Summary Key Duties & Responsibilities
Dealing with both inbound and outbound calls ''UK''
Talking to new and existing customers regarding their accounts
Booking appointments and completing care calls.
Processing orders for customers
Updating customer accounts
Following agreed call scripts
Updating databases with customer details
Working towards agreed sales targets and agreed conversion
Understanding customer needs to deliver effective solutions
Take ownership of each and every call to maximise revenue generation
To be passionate about providing outstanding customer services.
This above list is not exhaustive, and the post holder is expected to undertake any other duties that are assigned to them that are relevant to the level of the role.
Experience and Qualifications
A good standard of general education
Excellent typing skills
Ability to multitask.
Excellent written communication skills with the ability to get different messages across using positive language.
Ability to master the live chat system.
Understanding of GDPR and how to protect customer data.
Individual should be able to effectively manage their own time and to be able to maintain focus at all times.
Competencies
Collaboration
Contributes to a friendly team environment
Communication
Adapts content, style, and language to the audience
Customer Focus
Follows through on customers problems, enquiries, and requests
Continuous Improvement
Keeps up to date with the latest ways of doing things
Commitment
Stays focused on the task in hand
SA Commercial (Pty) Ltd
Company

Skills Required