Customer Service Advisor ( Telecommunications Night Shift)
Cape Town, Western Cape, South Africa
Job Description
Overview
To provide a Simply Brilliant customer experience by professionally and courteously handling all customer
contact in compliance with company directive. To actively promote the Brand by providing quality customer
service at every instance, promoting products and services whilst stimulating revenue for the business. To
handle day to day customer requests received via different channels of communication and as per Client
guidelines
Qualifications
Education and Specific Training and Work Experience
- Matric/ Equivalent
- Minimum of 6 months xe2x80x93 12 monthsxe2x80x99 experience working within a similar service/Sales
- Good knowledge of operating systems
- Knowledge of and/or solid understanding of Wi-Fi, configuration of cable modems,
- Maintain campaign performance, quality, regulatory and compliance standards
- Experience delivering service/sales to a US Market-required
- Handle incoming phone calls and emails from existing and potential business customers
configuration and troubleshooting. * Provide support to customers while demonstrating excellent customer service skills
- Use network monitoring tools to assess and identify issues
- Log and escalate faults with relevant contacts and systems to required level of detail
- Take ownership of and manage incidents through to resolution
- Liaise with various internal support and engineering groups during progression of issues
- Liaise with the various operators, stakeholders, partner organizations, vendors and IT
Outputs: (e.g. reports, written correspondence, sales) * Maintain and update customer contact and account details.
- Maintain a report on support contact drivers to identify patterns in fault occurrences.
- Carry out specific administrative support as requested
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Job Detail
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Job IdJD1287487
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCape Town, Western Cape, South Africa
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EducationNot mentioned