Customer Service Advisor Dk
Cape Town, Western Cape, South Africa
Job Description
Overview
Responsible for handling customer queries via web chat and email, providing accurate
product and service information, and maintaining up-to-date customer records. Escalates
priority issues to the Team Leader or Operations Team and actively contributes to team
meetings.
Qualifications
Education
- Matric/ NQF Level 4
- Minimum 6- 12 months relevant customer service experience.
- Preferred candidates will have prior experience in the online betting or sports bettin
Handle customer queries via web chat and email in a professional and courteous manner.
- Troubleshoot and resolve customer issues, escalating complex cases to the Team Leader when
- Educate customers on products, services, and processes to ensure a positive experience.
- Maintain accurate customer records and adhere to internal policies, procedures, and shift
- Collaborate effectively within the team and consistently meet agreed KPIs and performance
Skills Required
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Job Detail
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Job IdJD1507074
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCape Town, Western Cape, South Africa
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EducationNot mentioned