Job Description

Overview
As a Customer Service Advisor, you'll be part of a dynamic team that delivers real-time, digital-first support across multiple channels and languages. You'll use cutting-edge tools and platforms to resolve customer issues quickly and empathetically, stepping in during complex or high-value moments to build trust and loyalty.
Qualifications
What We're Looking For
We're seeking candidates who are:

• Customer-obsessed: You genuinely care about delivering great experiences and solving problems.
• Digitally savvy: Comfortable using AI tools, chat platforms, and data-led systems.
• Empathetic communicators: Able to connect with customers in a human, respectful, and personalised way.
• Proactive problem-solvers: You take initiative and ownership to resolve issues quickly and effectively.
• Adaptable and agile: Thrive in a fast-paced, ever-evolving environment.
• Collaborative: Work well with others and contribute to a culture of continuous improvement.
• Matric or Equivelant
• minimum 6 months BPO

Responsibilities

• Deliver exceptional customer care via voice, chat, and digital channels, ensuring every interaction reflects our brand values.
• Use AI-powered tools and data insights to proactively resolve issues, often before the customer is even aware.
• Handle complex queries with empathy and accountability, especially during moments that matter.
• Support personalised care models based on customer segmentation, sentiment, and lifetime value.
• Collaborate with internal teams and innovation labs to test and scale service improvements.
• Champion our loyalty programme and self-serve platforms, guiding customers to quick and easy resolutions.
• Maintain high standards of quality assurance, accuracy, and compliance across all interactions.
• Adapt to seasonal volume and channel mix changes with agility and professionalism.

Skills Required