Job Description

Overview:

As a Customer Service Advisor, you'll be part of a dynamic team that delivers real-time, digital-first support across multiple channels and languages. You'll use cutting-edge tools and platforms to resolve customer issues quickly and empathetically, stepping in during complex or high-value moments to build trust and loyalty.
Qualifications:

What We're Looking For
We're seeking candidates who are:Customer-obsessed: You genuinely care about delivering great experiences and solving problems. Digitally savvy: Comfortable using AI tools, chat platforms, and data-led systems. Empathetic communicators: Able to connect with customers in a human, respectful, and personalised way. Proactive problem-solvers: You take initiative and ownership to resolve issues quickly and effectively. Adaptable and agile: Thrive in a fast-paced, ever-evolving environment. Collaborative: Work well with others and contribute to a culture of continuous improvement. Matric or Equivelant minimum 6 months BPO

Responsibilities:

Deliver exceptional customer care via voice, chat, and digital channels, ensuring every interaction reflects our brand values. Use AI-powered tools and data insights to proactively resolve issues, often before the customer is even aware. Handle complex queries with empathy and accountability, especially during moments that matter. Support personalised care models based on customer segmentation, sentiment, and lifetime value. Collaborate with internal teams and innovation labs to test and scale service improvements. Champion our loyalty programme and self-serve platforms, guiding customers to quick and easy resolutions. Maintain high standards of quality assurance, accuracy, and compliance across all interactions. * Adapt to seasonal volume and channel mix changes with agility and professionalism.