Job Description

About the Role

We are seeking a motivated and experienced Customer Service & Administration person to take ownership of our customer communications and administrative processes. This role is ideal for someone who enjoys music, takes initiative, and prides themselves on delivering outstanding service and efficient operations. This is a hands-on role suited to someone who enjoys leading by example -- managing day-to-day customer interactions, supporting team performance, and maintaining high standards of organisation and service delivery. Key Responsibilities

Handle customer enquiries via phone, email, whatsapp, ensuring an exceptional service experience

Participate in mainly virtual meetings with clients (Teams, Zoom, Google Meet etc.)

Monitor and improve customer service standards and response times

Oversee administrative tasks including record keeping, data entry, scheduling, and documentation

Identify process improvements and implement efficient workflows

Manage team workloads and ensure key deadlines are met

Liaise with other departments to resolve issues and enhance overall customer satisfaction

Take ownership of customer and administrative workflows, ensuring tasks are completed accurately and on time

About You

Strong communication and problem-solving skills

Excellent communication and interpersonal abilities

Able to work independently and take initiative

Proven experience in customer service and office administration

Confident handling telephone, meetings and written correspondence professionally

Highly organised with strong attention to detail

Proficient in Microsoft Office, Teams, Shared/Google Docs and general business software

A proactive and dependable team player with a "can-do" attitude

What We Offer

Salary between R12000 and R17000

Supportive and collaborative working environment

Medical Aid after 3 months

Provident Fund after 1 year

How to Apply:

Please send your CV and a short cover letter outlining your experience and why you'd be a great fit for this role to cv@concom.co.za