Job Description

Job Advert Summary

Eduvos is seeking to employ the services of a

Customer Experience Administrator.

This role will be based at our campus and offices in Tyger Valley. Successful candidates must demonstrate willingness to work shifts - Flexi-time, Hours from 8:00 - 15:00, and 11:00 - 19:00, Saturdays 8:00 - 14:00.

Position type

Fixed Term

Purpose of the role

This role is pivotal in ensuring a seamless and positive experience for all clients, both online and on campus, and involves close collaboration with various departments to uphold our high standards of customer satisfaction.

Minimum Requirements

Final year student or graduate Own reliable transport. Computer literacy (proficient in MS Office and online systems). Excellent communication and interpersonal skills. Strong organisational and administrative abilities. Ability to work independently and as part of a team. Willingness to work flexi hours: Hours from 8:00 - 15:00, and 11:00 - 19:00, Saturdays 8:00 - 14:00.

Duties and Responsibilities

Key Responsibilities

Provide support to customers (students, prospective students, and other stakeholders) with all experience-related queries and processes, both online and on campus. Assist with data integrity checks to ensure accurate and up-to-date customer information. Guide customers and prospective customers with campus tours and logistical navigation for classes or events. Support relevant departments with administrative tasks and duties to expedite an excellent customer experience. Assist in the administration and activities required for the execution of customer experience campaigns and fast-tracked processes. Scan and securely save personal information of customers as required for regulatory and operational purposes.

Functional and Behavioural Competencies

Behavioural Competencies

Written communication Verbal communication Action orientation Attention to detail Initiative and responsibility * Constructive teamwork, relations and networking