Job Description

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, chat, or in person.
• Provide accurate information about products, services, policies, and procedures.
• Resolve customer complaints efficiently and empathetically, aiming for first-contact resolution.
• Document customer interactions and transactions in CRM or ticketing systems.
• Follow up with customers to ensure satisfaction and issue resolution.
• Collaborate with internal departments (e.g., sales, technical support, shipping) to address customer needs.
• Stay up to date on product knowledge, system updates, and customer service best practices.
• Identify and escalate complex or unresolved issues to appropriate departments or supervisors.
• Maintain a positive, professional attitude to enhance the customer experience and promote brand loyalty.

Requirements

• South African Unemployed youth between the ages of 18 and 34.
• Must not have participated on the programme before.
• Matric
• Communication Skills: Excellent verbal and written communication; ability to convey information clearly and empathetically.
• Technical Skills: Proficiency with computers, basic software
• Problem-Solving: Strong critical thinking and troubleshooting skills; ability to handle challenging situations calmly and effectively.
• Multitasking: Ability to manage multiple customer interactions and administrative tasks simultaneously.
• Interpersonal Skills: Friendly, patient, and customer-focused attitude; ability to build rapport quickly.
• Organization: Strong attention to detail, time management, and follow-through on customer issues.
• Adaptability: Comfortable working in fast-paced environments and adapting to changes in policies, procedures, or systems.
• Dependability: Reliable attendance, punctuality, and commitment to delivering excellent customer support.

Please consider your application unsuccessful when you have not heard from the Signa Opportunity team within two weeks of submitting your application.