Job Description

Safair Operations, operating as , has a vacancy for a Customer Care Consultant at our Head office in Bonaero Park. The successful application will report to the Manager: Customer Care Centre

RESPONSIBILITIES:

• Manage the daily communications and interactions on our social media, email, web widget and chat channels;
• Ensure that all posts are followed up with appropriately;
• Manage customer queries within a pre-determined Service Level Agreement;
• Manage and curate the content on the help section of our website to ensure that information is readily available to customers who have questions;
• Report on major issues that our customers are facing and ensure that these pain points are being addressed;
• Pre-agreed turn-around times on queries will need to be met to ensure timeous recovery of client experience.

REQUIREMENTS:

• Matric;
• Preferably some sort of training in the customer relations call centre type environment;
• Travel qualifications advantageous;
• Should have basic computer skills. Internal training on policies, Zendesk, Phone systems, Radix system and PayU (if required); Some customer relations experience preferential xe2x80x93 especially social media management.

PERSONAL ATTRIBUTES:

• An energetic xe2x80x9cCan Doxe2x80x9d Attitude. Must be a Gladiator xe2x80x93 ready to take on any challenge to fix any problem and make this airline the best in the world;
• Must have a caring and compassionate approach to looking after customers and working well with colleagues;
• Must be a self-starter xe2x80x93 someone who can be left alone to achieve greatness;
• Excellent writing skills. Excellent understanding of social environments and metrics. Great organizational skills.

APPLICATION GUIDELINE:

• Suitable qualified candidates are invited to complete the prescribed form, available on our website:

. * No external email applications will be accepted.

• Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.
• FlySafair reserves the right

• Not to proceed with this vacancy
• To appoint the selected candidates based on it's operational requirements.

• Reference number xe2x80x93 JHB000790

Preference will be given to members of under-represented designated groups.

Safair