Job Description

, has a vacancy for a Customer Care Consultant at our head office in Bonaero Park.
The successful applicant will report to the Manager: Customer Care Centre.

RESPONSIBILITIES:

• Manage the daily communications and interactions on our social media, email, web widget and chat channels;
• Ensure that all posts are closed-out appropriately;
• Manage customer queries within a pre-determined Service Level Agreement;
• Manage and curate the content on the help section of our website to ensure that information is readily available to customers who have questions;
• Report on major issues that our customers are facing and ensure that these pain points are being addressed;
• Pre-agreed turn-around times on queries will need to be met to ensure timeous recovery of client experience.

REQUIREMENTS:

• Grade 12 Certificate or equivalent;
• Internal training on policies, Zendesk, Phone systems, Radix system and PayU;
• At least 5 yearxe2x80x99s call center experience.
• Proficient in the use of Microsoft Office (Word, Excel and Outlook);
• Willingness to work overtime when required.

PERSONAL ATTRIBUTES:

• Punctual;
• Excellent understanding or experience of delivering great customer service to a customer;
• High degree of patience and assertiveness;
• Conflict resolution skills;
• Immaculate time keeping;
• Trustworthy, professional and reliable, including dealing with confidential information;
• The ability to work well under pressure;
• Practice good time management and willingness to work longer than normal office hours;
• Remains focused in order to handle objections;
• Customer focused and service orientated.

APPLICATION GUIDELINE:

• Suitable qualified candidates are invited to complete the prescribed form, available on our website:
• No external email applications will be accepted.
• Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.
• FlySafair reserves the right
• Not to proceed with this vacancy
• To appoint the selected candidates based on it's operational requirements.

Safair