Customer Care Consultant
Durban, KwaZulu-Natal, South Africa
Job Description
Large Hospitality Travel and Tourism organisation is looking for suitable candidates to fill the above position as a Customer Care Consultant
Purpose of the Position
- To assist members with all reservations request and customer care queries and ensure one call resolution is implemented.
- To engage, build and maintain a good relationship with our existing member base and member retention is prioritised.
Key Performance Areas
- Liaise with members on a daily basis/ Outbound and Inbound
- Deal with holiday request - and all customer related queries via telephonic, written and face to face.
- Deal with complaints and queries, Inbound or outbound
- Understanding each memberxe2x80x99s needs
- Achievement/Target driven
- Accountability
- Accuracy
- Good telephone and email etiquette
- Fluent in Afrikaans and English
- Being able to overcome objectives of clients
- Ability to influence
- Enable team success and the ability to work independently
- Customer Service and Call Centre Experience minimum 2 years
- Matric
- MS Office and Electronic Mail
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Job Detail
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Job IdJD1278875
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDurban, KwaZulu-Natal, South Africa
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EducationNot mentioned