Job Description

? Providing excellent customer service with a key focus on doing the right thing for each customer - deliver solutions that meet their individual needs.
? Identifying vulnerable customers and adapting approach, providing additional support when required.
? Handling escalated customer queries with empathy and integrity, logging accurately
? Dealing with a wide range of queries across telephony platform
? Any other duties as deemed necessary and in line with the scope and level of this role.
? Handling customer queries and delivering high quality service throughout
? Using your product knowledge to proactively find answers and solve problems.
? working to tight deadlines to ensure all queries are responded to in good time and meet day-to-day service delivery targets.
? Adhering to data protection and confidentiality laws
? Employing a soft approach to upselling and a talent for cross-selling.
? Emphasizes customer retention in these efforts.
Job title: Customer Advisor
:

• Strong proficiency in both written and spoken English communication,
• Time Management: balancing various tasks is crucial.
• Active Listening: Comprehending customer inquiries and concerns
• Ability to manage complex situations.
• Problem Solving: Being resourceful and quick-thinking is essential.
• Communication Skills: Ensuring communication is clear and to the point.
• Adaptability: Being able to adjust to various customer personalities and scenarios is important.
• Customer-Centric Approach:
• Prioritizing the customer is a key skill.
• Moderate to advanced computer skills and proficiency in system navigation
• Sales through service.

Location: Cape Town
, South Africa
Time Type: Part time
Contract Type: Permanent

Skills Required