Job Description

As the CSA Manager for Business Applications, you will lead a team of Cloud Solution Architects (CSAs) focused on delivering customer success through the adoption and expansion of Microsoft's AI-powered Business Applications portfolio. This includes Dynamics 365 (Sales, Customer Service, Field Service, Finance, Supply Chain) and Power Platform (Power Apps, Power Automate, Copilot Studio).
You will be accountable for driving usage, consumption, and customer outcomes aligned to the FY26 AI Business Solutions strategy, while fostering deep technical intensity and cross-functional collaboration across CSU, STU, and ISD.
Responsibilities:
Solution Area Execution:As the MEA Solution Area lead, design and land the CSU execution strategy for the priority customer scenarios around sales, services & ERP transformation and Low code Power platform agents. Partner and execute with the country CSU leadership, STU teams to support renewals and also drive usage
People Leadership: Coach and develop a high-performing CSA team aligned to the new FY26 priorities
Delivery Excellence: Ensure 90% of delivered hours align with CSU's on-strategy delivery model
Pipeline Contribution: Drive CSU-created usage pipeline (Job 2) for prioritized workloads, targeting 20% of total pipeline contribution
Unified Coverage: Ensure 95% coverage of proactive and enhanced services across the lifecycle
Cross-Team Collaboration: Partner with CSAMs, STU, and ISD to accelerate customer value and ensure seamless handovers
Qualifications:
Required/minimum qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 10+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
• 5+ years people management experience, including managing consultant practice managers, technical sales managers, technical architect managers, and/or people managers.

Additional or preferred qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 15+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 12+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
• 8+ years experience working in a customer-facing role (e.g., internal and/or external).
• 8+ years experience leading technical projects, teams, or functions.
• Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).
• 8+ years people management experience, including managing consultant practice managers, technical sales managers, technical architect managers, and/or people managers.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the .