Maintain data quality within the CRM system by cleansing, de-duping, and enriching data on a regular basis
Configure the CRM system to meet the specific needs of users, including customizing fields, workflows, objects, and page layouts
Stay up-to-date on CRM best practices and new features/functionality to ensure that the system is being used to its full potential
Work closely with other departments (e.g., Marketing, Sales, Subsidiaries) to understand their needs and ensure that the CRM system meets their requirements
Serve as the point of contact for CRM-related issues, working with the CRM and other support vendors to attend to any technical enhancements and problems
Import and export data from the CRM system as needed
Perform regular backups of CRM data
Develop and implement processes and procedures for managing CRM data
Keep abreast of new CRM technologies and developments
Sales Administration
Source leads from various databases and distribute for tender purposes
Coordinate and migrate API/Microsoft BI generated leads into the CRM
Administer the Info box of the company and distribute leads and
Support Sales Executives
Support and training to Subsidiary CRM users
Minute taking xe2x80x93 preparation and distribution
Data and Trend Monitoring
Monitor CRM usage metrics to identify trends and areas for improvement
Create dashboards for Data Visualizations
Administer and disseminate business leads through API/Microsoft BI platforms for lead generation purposes
Reporting
Generate various sales activity reports - fortnightly, monthly and bi-annual summations
Key Skills and Experience
Statistical knowledge
Creating data visualizations
Creating dashboards and reports
Writing and communication
Domain Knowledge
Problem solving
Experience with data cleaning, analysis exploration, and reporting
Excellent communication, organizational, and project management skills
Ability to work independently and with a team to meet deadlines
Proficient in Microsoft Office, with aptitude to learn new software and systems
Must have Advance Excel skills
Microsoft Power BI skills
Minimum Qualifications:
Grade 12
A tertiary qualification in computer science will be a distinct advantage
Microsoft Power BI
Approximately 2 - 4 years CRM (Maximiser) administration experience
People and Management Skills
Positive outlook with a can-do energy and attitude
A proven ability to oversee and implement sales endeavors
Build solid relationships with internal customers and stakeholders
Professional and a team-player
Creativity and problem-solving skills
Attention to detail and quality
Excellent written and verbal communication skills
Proficiency with the use of modern technology
Additional responsibilities and skills
Assist the Marketing Coordinator complete and submit database registration and other
Admin support as and when required
As a proudly South African brand, AFMS Group (Pty) Ltd will consider our commitment to transformation and employment equity goals for this position.
For information on AFMS Group, including more information on our company culture, visit our website at www.afmsgroup.co.za.
Please note, relocation costs will not apply
If you donxe2x80x99t hear from us in 14 days, consider your application unsuccessful.
Beware of fraud agents! do not pay money to get a job
MNCJobs.co.za will not be responsible for any payment made to a third-party. All Terms of Use are applicable.