Job Description

CRM Assistant

Get creative, stay organised, and help drive customer loyalty!

As a CRM Assistant, you'll be part of a collaborative CRM function that manages everything from customer acquisition to retention and reactivation. Your role will involve supporting email campaigns, coordinating with internal teams and external partners, and making sure everything runs smoothly from planning to broadcast.

You'll have the opportunity to get hands on experience with email marketing, customer segmentation, and campaign planning, all while working with cutting edge tools and a passionate team. If you're organised, creative, and curious about how brands connect with customers, working alongside our fast-paced UK marketing team could be the one for you!

What You'll Be Doing:

Supporting the planning and delivery of email campaigns across customer lifecycle stages

Gathering requirements from stakeholders and trade marketing teams

Writing creative briefs and coordinating feedback and approvals

Building emails using drag and drop templates in Emarsys

Scheduling email builds and supplying assets to the development team

Testing links and scheduling emails for broadcast

Reporting on campaign performance (open rates, click rates, revenue, etc.)

Creating reporting packs for manufacturer inclusions

Working with the CRM Manager to understand customer behaviour and segment value

What We're Looking For:

You're highly organised and comfortable managing multiple tasks at once

You've got great attention to detail and a knack for spotting what's missing

You're confident communicating with stakeholders at all levels

You're self-motivated and eager to learn

You've got entry-level experience or knowledge of CRM and email marketing

You're curious about customer behaviour and how data drives decisions

Flexible and able to work UK hours

Job Type: Full-time

Work Location: In person