Job Description

Generating and providing System Codes and Exercising Remote access control

Update system with relevant information required for issuing codes

Confirm and verify the information received from the applicable stakeholders and complete the relevant security checks prior to issuing codes.

Responsible for generating and providing system codes and exercising remote access control of allocated assets.

Assist with Adhoc duties as requested by the Supervisor or Line Manager.

Track and Monitor in Accordance with Allocated Responsibilities Inclusive of Systems, Alarm or Incidences

Track and Monitor in accordance with allocated responsibilities, via the required systems and follow the appropriate escalation processes

Actively check that the systems are updating regularly and working at the required operating level

Identify and report any SOP transgressions, emergencies or threats identified in accordance with escalation processes or emergency procedures.

Verify alarm events with the relevant third parties and action any alarms in accordance with the agreed upon procedures

Escalate any faults with the alarms and provide a status report to the applicable party.

Administer and Maintain the Relevant Database and Registers On Security Systems

Record all transgressions and faults, update and maintain records and generate the required reports

Maintain and update all necessary registers (i.e OB)

Build and Maintain Internal and External stakeholder relationships

Build and maintain effective working relationships with all internal and external stakeholders.

Escalate any system failures immediately to the relevant party

Assist with incoming queries from stakeholders

Escalate all identified transgressions at centres to the Supervisor

Continuously liaise with centres regarding access control and alarm events

Applicable for Operators Sitting in the PMC

Control and link the relevant permissions to the ATM Custodian Profiles on the system Verify that allocated vehicles are visible and tracking on the monitoring system


Monitor and track that SBV Fleet is following the planned route, and adhering to scheduled service points and times on the system and report any non-responsive fleet to the centre

Remotely activate the Vehicle Protection Unit on new generation vehicles, as per escalation process

Communicate with Senior Management in the event of an emergency

Gather Early Warning Intelligence (EWI) and the reporting thereof to Supervisors for escalation

Maintain the OTC System on an Adhoc basis in the absence of the Device Administrator

Send an updated report to the Device Administrator informing them of the new sites loaded.

Applicable for Operators Sitting in the COR

Provide Centre personnel with System battery combinations in instances when KABA lock batteries need to be replaced

Assist the Security and Compliance Officer's (SCO's) with weekly alarm testing and OB entries

Monitor and analyse events to determine trends, record in Occurrence Book (OB) and communicate trends to the Shift Supervisor.

Work Experience

Internal

3 Years's work experience operating, administering or monitoring access control systems e.g. CCTV, should the applicant have a Grade 10, OR o 1 years' work experience operating, administering or monitoring access control systems e.g. CCTV, should the applicant have a Grade 12 Previous Call Centre experience and or experience within client service (Advantageous)

External

2 years' work experience operating, administering or monitoring access control systems e.g. CCTV etc. of which one year must be client related services. Experience within a logistics or CIT industry (advantageous)

Education

Internal

Grade 10 will be considered for internal candidates, provided the person has 3 years control room experience.

External

External Grade 12.

Special training requirements

PSIRA D (Advantageous) Able to work shifts Working overtime may be required Microsoft Office (Word, Excel, Outlook): Basic level * Must be able to multi-task