Job Description

• Responsible for conducting credit control on all company loans and rental portfolio to ensure revenue optimisation and minimization of bad debts; utilising various communication channels to issue credit notices on defaulting loan debtors and tenants to enable timely recovery of funds; initiating internal collections processes through issuing of default and statutory notices on all debts overdue; communicating with both loans and property portfolio officials providing updates on the status of overdue accounts; liaising with defaulting tenants and debtors for formalisation of repayment arrangements to maximize revenue collection; and facilitating the handover process to the debt collection and legal services department for formal collection and/or legal processes.
• Entail administration, reconciliation, payment coordination, and reporting on municipal services including liaising with municipalities to obtain age analysis of municipal rates and services, analysing for anomalies, raising orders for payments of rates and services due, following up with municipalities to obtain statements of rates and services; and conducting monthly and year end accruals on all rates and services due.
• The role shall also be responsible for ensuring and reporting on bill back of all utilities used by the tenant.

Duties

Credit Control Management

• Monitor monthly repayments by company's tenants and loan debtors to match instalment raised per account to amount paid/collected and identify excesses.
• Prepare monthly arrears and excesses reports on all loans debtors and properties tenants.
• Issue default and statutory notices on all matters in default.
• Prepare and submit periodic (monthly & quarterly) credit control intervention statistics.
• Communicate with both loans and property portfolio consultants and provide updates on the status of overdue accounts

Revenue Maximisation

• Perform compnay's tenant and loan debt account reconciliations when required.
• Monitor payment history of debtors, and indicate when there is a need to take necessary action.
• Improve good relations with debtors/tenants to enhance overall collection increase for maximisation of revenue to the company
• Follow up on overdue invoices, payments and implement company collections procedures as necessary, also look for ways to improve debt collection processes.
• Negotiate new proposed instalment arrangements agreed with default debtors and assist in structuring repayment plans for paying settlement of debt owed to the company

Handover to Legal Collections/Recoveries

• Analyse the debtor and tenant account age analysis as would be received from the Portfolio manager
• Initiate the handover process on all matters that are over 60 to 90 days overdue.

Implementation of Municipal account Services

• Liaise with municipalities to obtain age analysis on municipal rates.
• Analyse and rectify any anomalies on municipal accounts, raise discrepancies with municipal officials to receive an amicable solutions.
• Raise payment requisitions for all municipal rates due & facilitate payments.
• Follow up with municipalities to obtain statements of rates, conduct monthly and year end accruals on all rates due
• Responsible to bill back all utilities used by the tenants.

Customer / Stakeholder Management

• Communicate with debtors to remind them of outstanding rental payments/debit orders due via Emails, SMS, Telephone calls and letters.
• Attend to tenant queries/complaints promptly and where necessary bring payment/s in agreed terms.
• Arrange, attend and contribute to meetings with key stakeholders and manage expectations.
• Maintain proper records of communication with clients regarding payment of rental arrears or account to also determine the date to make follow up.

MINIMUM REQUIREMENTS

• National Diploma or equivalent in Business Administration/Legal/Paralegal/Credit/Finance
• A minimum of 3 years working experience of which at least 2 years must be in credit/loans/finance/collections/real estate administration within a Development Finance Institution, private sector or legal practice environment.

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