Job Description

Our Depot, based in Jet Park, has a permanent opportunity available for a Controller: Repairs. Strong organising and administration skills are necessary for this role, as well as a high respect for the time lines affecting the role and a team player attitude. This position is an ideal opportunity to deepen your understanding of the car rental business within a fast-paced, exciting industry.

Position Overview

The purpose of this role is to ensure accurate investigation of claim-related queries. To effectively manage the out of service vehicle requirements and ensure downtime of each vehicle is monitored and kept within acceptable limits.



Should your application be short-listed you will be contacted for an interview. If you have not received an invitation to attend an interview within 3 weeks of the advertised vacancy closure, please consider your application unsuccessful.

Specific Role Responsibilities

Job Outputs

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Action vehicles in panel shop lines that can be processed throughout the day. Mark out of service vehicles properly and park vehicle in allocated parking area Generate non revs to panel shops. Resolving out of service related queries within set time frame or escalate matter if required. Daily reporting of delays/down days Resolving of Claims related queries. Following up on outstanding documentation from branches. Distribution, follow up and collection of damaged vehicles to work/panel shops. Maintaining relationships with external workshops and panel shops. Ensure all claim related documents are scanned once updating of systems are completed. Adhere to health and safety policies and procedures. Ensure work areas are always maintained clean and safe. Assist with vehicle movements when required. Conduct an inspection of vehicles against the inspection and safety requirements of the vehicles. Assist with daily fleet checks as required. All other varied and general administrative duties not specified.

Qualifications and Experience

Minimum Experience

1 years of relevant administration experience

Minimum Qualification

Grade 12

Preferred Qualification

Relevant tertiary qualification.

Minimum Requirement

Valid unendorsed driver's license Computer literacy with a high level of accuracy Be prepared to work overtime when necessary.

Skills and Personal Attributes

Personal attributes

Project a professional, mature and positive image during all interactions. Friendly but firm and maintain emotional control with all business dealings. Resilient Able to work independently Team player Must be a quick learner Willing to put in extra time if required. Committed Well-developed written and oral communication skills * Fluent in English