Job Description

Join Our Dynamic Team at Ganga Plumbers!

We're a fast-paced, emergency-driven plumbing company operating 24/7 to serve our community. We're looking for a

seasoned Control Room Controller

who thrives under pressure and understands the urgency of emergency response environments.

Key Responsibilities:

Monitor and manage all incoming emergency and routine service requests via phone, radio, or digital platforms. Dispatch plumbing teams efficiently, ensuring rapid response to high-priority jobs. Track and record job status updates and technician availability in real time. Maintain control room operations and ensure clear, accurate communication across all shifts. Liaise with clients, field teams, and management to coordinate effective service delivery. Identify and escalate critical issues to supervisors and ensure proper handovers between shifts.

Minimum Requirements:

5+ years' experience

in a control room or similar high-pressure, real-time coordination environment. Proven ability to manage crisis scenarios and make split-second decisions. Strong communication skills, both written and verbal. Tech-savvy and experienced in dispatch or job-tracking systems. Ability to work rotating shifts, including nights, weekends, and public holidays.

Preferred (Advantageous) Experience:

Exposure to the

plumbing

, facilities management, or technical services industry. Previous work in

emergency response environments

such as utilities, security, ambulance dispatch, or firefighting control rooms.

What We Offer:

A role with real impact in a company that values fast thinking and operational excellence. A collaborative team environment where your input and control room skills are respected and recognized.

Apply now

and become the heart of operations at Ganga Plumbers - where no call goes unanswered and every job counts.

Send your CV to 083 455 1549 or gm@gangaplumbers.co.za

Job Type: Full-time

Work Location: In person