Job Description

Closing Date 2023/11/23
Reference Number MMH231115-5
Job Title Commercial Service Consultant
Position Type Permanent
Role Family Client Services
Cluster Momentum Insure Company Limited
Remote Opportunity Some of the time
Location - Country South Africa
Location - Province Gauteng
Location - Town / City Sandton
Introduction

Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms Momentum Metropolitan provides practical financial solutions for people, communities and businesses. Visit us at www.momentummetropolitan.co.za
Role Purpose

Management and servicing of business insurance client accounts whilst ensuring a balance between the companyxe2x80x99s business priorities and insurance needs of clients in compliance with Financial Services Regulations.
Requirements

• Matric/Grade 12

• FAIS Credits (min 60 credits in short term insurance if date of first appointment is before 2010); or if date of first appointment is on or after 01/01/2010, a full recognised qualification as per the FSCA qualification list.

• FAIS Regulatory examination for Representatives (RE5)

• 18 CPD (continuous professional development) points

• Risk Assessment and analysis

• Commercial Reinsurance and Insurance Principles and practice

• Customer and Personal Service

• Clerical and administrative procedures

Duties & Responsibilities

Issuing New Policy Documents:

• Issuing new policy documents in accordance to Company standards and regulatory requirements

• Ensure documents comply with FAIS and TCF

• Deliver policy documents (including SASRIA) to client within prescribed time period

• Provide advice to client on key aspects of cover to reinforce Sales advice

• Record or obtain confirmation of receipt of documents

Perform post sale client service and risk management:

• Follow up clientxe2x80x99s service to ensure retention and ensure client side risk management.

Recommending and interpreting surveys where necessary:

• Following up on implementation of survey and risk improvement requirements.

• Loading and advising clients on warranties and additional endorsements.

Analysing Risk/Claims Data or Information:

• Identifying the underlying principles, drivers, or facts on increased exposure, claims trends to inform underwriting intervention decisions

• Maintain acceptable portfolio mix including at renewal.

• Analyse weekly and monthly claims information for trends

• Identify changes to exposure from claim patterns or changes in certain occupations or client groups

• Recommend and implement underwriting interventions to reduce exposure or claims frequency/severity

• Report to Provincial Executive and Head Office underwriting on observations and interventions.

• Decline excessive risks or those falling outside mandate/underwriting limits

Making Decisions and Solving Problems:

• Analyzing underwriting and claims risk information and evaluating results to arrive at the best solution and solve problems (make decisions)

• Decrease value of policy when risk is substandard and/or specify applicable endorsements or apply rating/excesses to ensure safe profitable distribution of risks, using reference materials (for midterm changes and renewals)

• Propose renewal terms for non-performing accounts.

Process Renewals:

• Renew policies in compliance with company underwriting standards and Financial Services Regulations

• Evaluate performance of policies and determine equitable renewal terms

• Where necessary refer to Provincial Exec and/or Head Office underwriting (Reinsurance, special Acceptances)

• Propose renewal terms within prescribed time taking into account claims experience, possible client needs and market changes

• Discuss renewal with client and agree terms and finalize renewal

Utilize IT systems and computers:

• Using computers and computer systems {including hardware and software (including Mertrix system)} to enter, or process insurance risk information and use computers to enter, access and retrieve insurance risk information and data

• Manage central client register and document repository for regional clientsxe2x80x99 information in accordance to FAIS rules and Company standards

• Produce underwriting performance monitoring and feedback reports.

Communicating and maintaining business relationships with Persons Outside Organization:

• Communicating with people outside the organization (Clients, surveyors, consultants, loss adjusters, and other external sources). This information can be exchanged in person, in writing, or by telephone or e-mail (write business correspondence to external parties).

• Visiting clients on request.

• Advice to and negotiations with clients

• Survey requests and follow up on reports

• Consulting with external experts on risk and insurance issues

Establishing and Maintaining Interpersonal Relationships:

• Developing constructive and cooperative working relationships with Sales, Head Office Underwriting and Regional staff, claims and other departments, and maintaining them over time.

Communicating with Supervisors and Peers:

• Providing information to supervisors, Sales and/or regional management/underwriting management, by telephone, in written form (reports), e-mail, or in person.

Updating and Using Relevant Knowledge:

• Keeping up-to-date technically and applying new knowledge to your job (Continuous professional learning and development in insurance, risk management principles/practices plus contract, property, or insurance laws).

Organizing, Planning, and Prioritizing Work:

• Developing specific goals and plans to prioritize, organize, and accomplish your work

Resolving Conflicts and Negotiating with Others:

• Resolving challenges, conflicts and settling disputes with regards to underwriting and sales process application, or otherwise negotiating with others including Underwriting, Claims, Brokers, Finance and clients

Provide Consultation and Advice to Sales, Claims and Finance:

• Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics

Performing Administrative Activities:

• Performing day-to-day administrative tasks such as maintaining information files and processing paperwork recording, storing, or maintaining information in written or electronic/magnetic form in line with FAIS and other document management policies

Thinking Creatively:

• Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions

Competencies

• Driving change

• Purposeful collaboration

• Growing capability

• Relationship building

• Operational Excellence

• Technical Retail Acumen

• Portfolio Management

• Risk awareness

• Cross selling

• Extensive knowledge of the Commercial Short Term Insurance Industry

• Thorough understanding of the Commercial insurance industry

• Thorough understanding of business principles

• Interpersonal Skills

• Ability to handle conflict

• Negotiation skills

• Problem solving skills

Policy

We are committed to Employment Equity, diversity and inclusion when recruiting internally and externally. All appointments are made in alignment to our Employment Equity goals and we encourage people with disabilities to apply.

Momentum Metropolitan