Job Description

OPPORTUNITY

Santam's Direct Claims department has positions available for Motor Claims Service Consultant based in Bellville, Cape Town.

WHAT WILL YOU DO

The purpose of this position is to get the allocated Motor Claims ready for an assessor to be appointed, to handle all such claim enquiries and be responsible for the allocated claim until payment is complete. This will include communication with the client, intermediary and service provider as well as process of payments on claims as per Assessors' recommendations and instructions.

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE

• Manage workload and instructions from system through any communication and or documents.
• Required to check completeness and correctness of documents.
• Responsible for all actions to get claim assessment ready.
• Contact client or intermediary telephonically for any identified outstanding information.
• Required to follow up on claims to receive digital images and or any documentation necessary for Assessment.
• Handle complaints, queries and all interaction with clients, Intermediaries, Service Providers, internal stakeholders, Relationship Managers, Claims Committee and Underwriters.
• Process payments and orders as per Assessor recommendation and instruction.
• Compiling of all rejection letters and distribution thereof to relevant stakeholders.

QUALIFICATIONS AND EXPERIENCE

• Matric/ Grade 12
• Minimum 3 years' relevant work experience in short term insurance motor claims settlement
• Sound understanding of policy wordings
• Motor claims handling experience
• Commercial and Personal Lines claims experience
• Fully computer literate (MS Office)

SKILLS

• Ability to verify and interpret policy and appraisal detail
• Good communication skills
• Ability to handle conflict and negotiate
• Negotiation skills
• Excellent verbal and written communication
• Accuracy and attention to detail
• Ability to work well under pressure

COMPETENCIES

• Analytical Thinking
• Information Seeking
• Directiveness
• Flexibility
• Initiative
• Customer Service Consultant

WHO WE ARE

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.

Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We're about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.

At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.

Sanlam