Job Description

Who are we?

MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella - all managed online. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way - free from worry and most importantly at peace with all the "what-ifs" of the world. Company values that every employee subscribes to are: Energy, Freedom, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWay's core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!

What will you do?

Responsible for contacting clients according to specified campaigns and scripts to query outstanding payments and escalate to the next level of collection if required. May provide customers with essential and information regarding products and services. Predictive dialling may be used when contacting the client. Provides quality service to external and internal customers by ensuring accuracy in recording of data.

Minimum Qualification Required

Regulatory Exam (RE 5) Commercial FAIS credits Matric / NQF 4

Minimum Experience

Minimum 3 years Business / Commercial Insurance background 3 years Inbound/Outbound call centre experience. Multimark III proficient

Deliverables include, but will not be limited to

Consistently writing R125 0000 GWP plus a month Consistently achieving a Lead - Quote conversion rate above 65% Consistently achieving a Quote - Sale conversion rate above 35% Achieve minimum quality score of 90% Data accuracy score of 90%

Competencies Required

Self-managed Good performance track record Well spoken Active listening skills Self-motivated Good Time and Attendance record Quality orientated with great track record Must be highly proficient in dealing with clients at all levels Professional Ability to multi-task and cope under pressure Team player Problem analysis and problem solving

Knowledge and Skills

Undertake Outbound Tele-Sales
Service inbound client queries, requests
Administration and processing
Quality, Compliance and Accreditation

Personal Attributes

Communicates effectively - Contributing dependently
Situational adaptability - Contributing dependently
Action orientated - Contributing dependently
Persuades - Contributing dependently

Build a successful career with us

We're all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters - Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.

Core Competencies

Being resilient - Contributing dependently
Collaborates - Contributing dependently
Cultivates innovation - Contributing dependently
Customer focus - Contributing independently
Drives results - Contributing dependently

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

DEADLINE TO APPLY: 4 July 2025

Our commitment to transformation

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.