Job Description

Job Summary :

Customer Service:

• Conduct annual and ad hoc tariff negotiations. Assist business in dealing with customer complaints, concerns or issues surrounding contract terms and rates.
• Keep a record of Annual Rate Adjustment dates for each client and Ensure that clients receive annual rate adjustments.

Negotiations:

• Coordinate and perform Client and Supplier rate negotiations.
• Research and investigate the establishment of fair and transparent commercial terms.
• Review indices such as SEIFSA, CPI and PPI and recommend escalation proposals to Exco and responsible GM's.

Marketing:

• Provide input into the marketing strategy, including brand management, public relations and advertising functions

New Business Development:

• Actively Identify new business opportunities.
• Responsible for the preparation of quotes and tenders. Responsible for the recording and measuring of pricing proposals.
• Develop interactive Forums with internal departments and sister companies and attend sales meetings
• Attend prospective client meetings Liaise with and assist the Director of Business Development and the Tender desk with costings for national tenders
• Undertake consulting exercises for clients advising on various solutions.
• Responsible for the collaborative development and reviewing of SLA's Responsible for the review of client contracts

Project Management:

• Actively participate in the implementation of new client take-on's, including but not limited to warehouse layouts, warehouse flows, vehicle selections, systems set up, organizational structure and client contracts and rates.
• Responsible for the preparation, investigation and implementation of New Business and Tenders until hand over to the relevant business units.
• Plan and regularly review Warehouse and Transport processes. Responsible for the Management of specific OL Projects

Activity Based Costing:

• Undertake activity based costing exercises on a regular basis Conduct ad hoc client profitability studies as requested

Strategic assessments/management reporting:

• Conduct regular operations Benchmarking exercises between departments.
• Evaluate new and existing opportunities, which involve sourcing, costing, and negotiation.
• Review monthly Financial results of the Division and provide a high level analysis for use by the OL Director and GM's,

Management of Staff:

• Provide leadership to the Division by ensuring that staff levels are optimum and that key personnel are retained/attracted.
• Ensure direct reports are appropriately trained and developed. Conduct annual Performance Appraisals with direct reports.

Risk Management:

• Ensure effective Risk management within the Division through Risk Assessments, which include customers cargo and the Company Brand and Corporate image.
• Conduct annual Excellence Charter Audits of all Business Units.
• Ensure Business Units operate within the boundaries of the law and appropriate standards.

Asset Management:

• Source and introduce, where possible, best practice to ensure a competitive advantage.
• Obtain quotes on trucks, MHE, and advise on purchase vs lease options

General:

• Provide ad hoc costings and quotations.
• Conduct ad hoc feasibility studies
• Perform Internal investigations as and when required.
• Deal with Property Agents when new Facilities are required. Manage properties effectively (compliance and costs)
• Assist with optimising the WMS, TMS and other systems within the business

Job Requirements:

• Matric (Grade 12)
• Degree / Diploma in Accounting/Finance/CA - Preferred or alternatively Logistics / Supply Chain / Industrial Engineering
• At least 5 years
• Contract management, new business development, Activity Based Costing, presentations, sales & marketing, customer relations, compliance management
• Intermediate full MS Office
• Drivers License (Code 08)

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