Collections Team Leader
Western Cape, South Africa
Job Description
Are you a driven leader with a passion for performance and a strong eye for detail? We're looking for a Collections Team Leader to guide and inspire our collections team while driving efficient, customer-focused debt recovery processes. This role is perfect for someone ready to take ownership of performance, strategy, and compliance in a fast-paced, results-driven environment.
Responsibilities
- Lead, support, and motivate a team of collections agents to achieve high performance
- Develop and implement effective debt collection strategies
- Monitor team performance and provide regular feedback and coaching
- Manage training and upskilling initiatives for agents
- Allocate resources and manage workloads to optimize productivity
- Analyze data and metrics to improve recovery rates and minimize customer churn
- Oversee professional and compliant communication with customers
- Ensure adherence to legal, regulatory, and company policies
- Prepare and present regular performance reports to senior management
- Collaborate with internal departments to support collection efforts
- Matric Certificate
- Proven experience in collections team leading or a similar role
- Strong leadership and team management abilities
- Excellent communication, negotiation, and conflict resolution skills
- Analytical mindset with the ability to make data-driven decisions
- Commitment to delivering outstanding customer service
- In-depth knowledge of collections compliance and regulations
- Highly organized with strong time management skills
- A proactive, collaborative team player
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Job Detail
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Job IdJD1459962
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationWestern Cape, South Africa
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EducationNot mentioned