Collections Team Leader
Southern Suburbs, WC, ZA, South Africa
Job Description
Are you a driven leader with a passion for performance and a strong eye for detail? We're looking for a
Collections Team Leader
to guide and inspire our collections team while driving efficient, customer-focused debt recovery processes. This role is perfect for someone ready to take ownership of performance, strategy, and compliance in a fast-paced, results-driven environment.Responsibilities
Lead, support, and motivate a team of collections agents to achieve high performance Develop and implement effective debt collection strategies Monitor team performance and provide regular feedback and coaching Manage training and upskilling initiatives for agents Allocate resources and manage workloads to optimize productivity Analyze data and metrics to improve recovery rates and minimize customer churn Oversee professional and compliant communication with customers Ensure adherence to legal, regulatory, and company policies Prepare and present regular performance reports to senior management Collaborate with internal departments to support collection efforts
Matric Certificate Proven experience in collections team leading or a similar role Strong leadership and team management abilities Excellent communication, negotiation, and conflict resolution skills Analytical mindset with the ability to make data-driven decisions Commitment to delivering outstanding customer service In-depth knowledge of collections compliance and regulations Highly organized with strong time management skills * A proactive, collaborative team player
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Job Detail
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Job IdJD1458832
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSouthern Suburbs, WC, ZA, South Africa
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EducationNot mentioned