Job Description

Job Advert Summary

Join Mobalyz, an innovative leader in the mobility sector, located in Midrand, Gauteng, as a Collections Team Leader and take your career to new heights. In this role you'll guide and motivate a dynamic collections team to effectively manage and recover outstanding premiums, thereby contributing to the sustainability of the organization. Utilize your qualification and leadership experience to enhance team performance, ensure compliance, and achieve collection targets. At Mobalyz, we thrive on innovation and integrity, committed to providing groundbreaking mobility solutions in South Africa. Bring your expertise in collections and passion for leadership to a forward-thinking company, where your efforts will directly impact our growth and success. Seize this opportunity to shape a rewarding career in a vibrant and challenging environment that values development and excellence. Explore more about our purpose-driven work at Mobalyz and become a key contributor to our mission of transforming mobility finance

Minimum Requirements

Minimum Matric or NQF equivalent (NQF Level 4)

Diploma/ Degree qualification would be beneficial

3-5 years' experience in collections required

Supervisory experience beneficial

Understanding and/or experience of the Collections cradle to grave environment would be beneficial

Duties and Responsibilities

To achieve departmental targets in terms of Rand Value Collected; % to current month premium opportunity and % to arrear premium opportunity collections.

Monitor and review operational performance against the plan to ensure that the required operational results are achieved

Ensure team members are knowledgeable about the various product offerings within the Company to adhere to the required service standards

Support team members by sharing knowledge, information, and problem-solving recommendation to achieve the required operational results

Ensure clients are well educated by the team on paying their insurance premiums on the agreed date and the consequences of not paying on time.

Relate and communicate all new or revised policies and procedures and/or processes to team members to ensure up-to-date and current information

Attend to and resolve all escalated and priority issues

Ensure the team is correctly staffed with the right skills

Discuss monthly QA ratings with the team and carry out coaching sessions to improve QA ratings where applicable

Conduct regular performance discussions with the team to track progress

Rectify non-conformance and performance variances within the team

Continuously assess the need for training or performance improvement of individual team members and implement actions plans to enhance overall team performance

Co-ordinate leave requests to consistently have the required capacity within a team to meet operational requirements

Manage and maintain mutually beneficial relationships with all stakeholders

Contribute to a culture conducive to the achievement of transformation goals.

* Deliver a world class service to internal and external clients.