Collections Specialist

GP, ZA, South Africa

Job Description

ABOUT THE COMPANY



When 1Life launched in 2006, we shook up the insurance industry with our fresh,



customer-focused approach - offering affordable, simple and convenient



insurance products direct to South Africans. We have evolved over the years



from being a direct life insurer to becoming a multi-distribution insurer in 2013.



We are always innovating, always looking for ways to meet South Africans'



evolving needs and change lives for the better.



Everything we do is geared towards making it simpler for our customers to make



smart choices and to protect and grow their wealth. Take a look at some of our



industry "firsts":


the first company to sell life insurance direct to the public online and through


our mobi site


the first life company to launch a USSD policy management service for life


policyholders


the first to introduce HIV testing via saliva instead of blood tests

JOB PURPOSE



To design, build and support the application & implementation of predictive



models to enable the business to manage risk and generate revenue. Analyse



and optimize processes, produce and analyse MI to inform strategic decisions,



monitoring and implementation of business decisions, recommend



enhancements through statistical modelling and data analysis. Support MI



analysts, IT system analysts, Finance IT developers and Operational areas.


RESPONSIBILITIES



Strategy Formation & Implementation





Support the implementation and day-to-day management of tactical plans for



optimizing resources and assets being managed within a given area or



department.



Provide input, insight and support into strategy development including data-



driven analytics, test design, and rollout plan.



Assist in development of segmentation and advanced analytics to drive different



treatments and strategies



Support profitability assessments of Collection and recovery strategies through



risk / return analysis using financial modelling.



Work with internal and external operations teams to define specific treatments to



be allocated by strategy.



Review and support process/business rules/strategy changes from design and



documenting to analytical sizing to design testing to implementation to



interpretation of results


Insights and Reporting





Support the data and analytics reporting plan, creating/maintaining/interpreting



templates to report data in a meaningful way.



Create, present, and communicate high-impact data and analytics insights and



recommendations to critical internal and external stakeholders.



Support the application and implementation of, and interpret and report the



outputs of predictive models to enable the business to manage risk.



Analyse and optimise processes, inform strategic decisions, monitoring



implementation of business decisions, recommend enhancements through



statistical modelling and data analysis.


Data Collection & Analysis





Use data from a wide range of sources to analyse key themes and identify



possible impacts on the business.



Segmentation, ad hoc analytics, financial modelling, and test design to support



decisioning within collections and recovery.



Sourcing and management of data sets to support strategy function.


Stakeholder Engagement





Provide operational troubleshooting and support to stakeholders up to top



management level, finding out their needs/issues/concerns and reacting to these



by leading and coordinating the development of stakeholder engagement plans



to support the communication of business information and decisions.



Manage relationships with internal and external stakeholders to ensure



consistent, accurate, aligned and valid data is available.



Identify reporting needs with the relevant role players.



Act as the SME and manage all engagement and delivery in collaboration with



your manager, Actuarial team, MI key stakeholders, GIT key stakeholders and



Finance key stakeholders where relevant



Cultivate and manage objective working relationships with a variety of



stakeholders like technical, business, project managers and testing analysts in



the recommendation of strategic business solutions.


Improvement / Innovation





Initiate, formulate and implement new business practices within a specific



discipline while supporting the development and/or delivery of a significant



element of the organization's change management program.



Increase operational efficiency and suggest solutions to enhance cost



effectiveness.



Identify process improvements for Cost Savings, Revenue Generation or



Efficiency improvements for the business through analytical methods.



Support implementation of modelling processes and implementation of



innovation within the modelling environment.



Definition, development and maintenance of practice policies, procedures,



standards and frameworks to innovatively and effectively manage practices and



processes.


Change Management





Support the development and/or delivery of a significant element of an



organisational change management initiative for a substantial department/area.


Personal Capability Building





Act as subject matter expert in an area of expertise. Maintain external



accreditations and in-depth understanding of current and emerging external



regulation and industry best practices through continuing professional



development, attending conferences, and reading specialist media.



Maintain awareness of relevant legislation and industry best practices to provide



proactive advice and solutions to relevant stakeholders.


Data Management





Support the management of key aspects of the data management system. This



includes identifying opportunities for development or operating key elements of



the system.


Regulatory and Compliance Management





Investigate all kinds of incidents and reports, and provide expert advice to



colleagues at various levels as applicable. Minimize risk exposures and ensure



adherence with regulatory standards by working with all internal functions to



make sure compliance programs are properly implemented and/or designed to



mitigate incidents.




General Education




Grade 12/ SAQA Accredited Equivalent (Essential) BCom Bus.Mngmnt/Admin or Fin.Acc (Essential) Excel certification (Essential), Certification in Data Analysis (Advantageous) SQL Certification (Advantageous)

General Experience




3 or more years in a similar role with a key focus on analytics, statistics and reporting (Essential) 3 or more years' experience and knowledge of the financial insurance industry (Essential) Experience and knowledge of premium collection processes and rules including bank processes and deep understanding of Debicheck Authenticated Collections rules and processes (Essential) Knowledge and/or experience of Persal payroll deduction rules and processes (Advantageous) Experience on data modelling tools (Qlikview, PowerBI etc) (Advantageous) Exposure to Data Warehouse Concepts and Dimension Modelling Techniques (Advantageous) Experience and exposure to Project and Risk Management (Advantageous)

ADDITIONAL INFORMATION





SAQA Accredited Equivalent - it is the onus of the applicant to provide 1Life and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application. Financial Sector Conduct Authority (FSCA) competency requirements: FAIS recognised qualifications / Regulatory Examinations / Class of Business Certification and / or CPD according to your DOFA (where applicable). As a registered Financial Service Provider, we are mandated to ensure that all our representatives are and remain fit and proper at all times. By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements. You further consent to the relevant information being verified.

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Job Detail

  • Job Id
    JD1552315
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    GP, ZA, South Africa
  • Education
    Not mentioned