Job Description

General:

• Required to do tool checks, and where applicable (Responsible for "lost" tools).

• Perform any other tasks as instructed by the National Coffee Manager.

• Operational assistance and guidance to the Customer on the equipment.

• Groomed well and vehicle kept clean and neat to meet the professional image for the business.

• Promote company ethics and values at all times.

• Announcing him to the management of the establishment with an explanation for the visit.

• Work Standby as required from time to time.

• Stick to the route planned as per the Brew Coffee SLA.

Technical and On-Site Duties:

• Repair Faulty Equipment.

• Fault Finding Intermediate to Advanced mechanical, electrical, hydraulic, and software related.

• Testing all equipment to ensure it is mechanically, aesthetically, and functionally acceptable.

• Calibrating and or programming of equipment to ensure the right quality of coffee products is produced.

• Install beverage equipment and test with the product before leaving the customer.

• Upliftment of equipment.

• Communicate the fault on the equipment and the corrective action taken to the Manager on site.

• Inform the field service coordinator or the technical support manager of updates or returns

• Escalate any problems, i.e., wrong address, site not ready, no product, etc., to T.S.M. immediately.

• Phone for assistance from Internal Specialists when struggling to repair equipment within a reasonable and acceptable time.

• First time repair of equipment.

• Preventative checks and repairs on equipment.

Equipment Specific Requirements:

• The Technician must have basic, intermediate & advanced skills within the items and machines listed below.

Advanced skills as defined below:

• Detailed knowledge of machine functions and specifications, i.e., capacity, brew time, electricity requirements, etc.

• Advanced knowledge of the water and coffee cycle.

• Ability to program advanced parameters and set the machine according to the customer''''s drink specifications.

• Knowledge of electric circuits, also using a multimeter to test.

• Knowledge of hydraulic circuits.

• Able to strip and reassemble machine components.

• Understanding and measuring of Extraction through the machine.

• Methodical understanding of the brew process, water in coffee out.

• Fault finding, mechanical and electrical, and programming related.

• Understanding of components & specifications such as switches, fuses, timers, inlet valves, elements, etc.

• Calibration of the machine.

• Basic understanding of the electronic process during the selection cycle.

Detailed knowledge of installation procedures on equipment:

• Filter Equipment Pour over
• Filter Equipment Plumbed
• Filter Equipment - Electronic
• Juice Machine
• Slush Machine
• Juice Machine Plumbed/Electronic
• Grinders Manual
• Grinders On Demand
• Espresso Machines Manual
• Espresso Machines Semi-Auto
• Espresso Machines Semi-Auto Electronic
• Liquid Machines Tanked
• Liquid Machines Plumbed Office
• Liquid Machines Series 100 (old version)
• Liquid Machines - NG Series
• Vending Office Tanked and Plumbed
• Fully Automatic Equipment

Requirements:

• 2 4 years of experience in maintenance and repairs on coffee machines.

• Matric

• Valid drivers

• Proven work experience as a Coffee Machine Technician or similar role

• Knowledge of mechanical and electrical systems

• Ability to troubleshoot and repair issues

• Good communication and customer service skills

Benefits:

• Company vehicle.

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