Job Description

MAIN OUTPUTS AND RESPONSIBILITIES FOR THIS POSITION WEIGHTING
General:

• Required to do tool checks & where applicable (Responsible for "lost" tools)
• Perform any other tasks as instructed by National Coffee Manager
• Operational assistance and guidance to Customer on equipment
• Groomed well and vehicle kept clean and neat to meet professional image for the DDS business.Promote company ethics and values at all times.
• Announcing him to management of establishment with explanation for purpose of visitWork Standby as required from time to time
• Stick to route planned as per Brew Coffee SLA

Technical & On Site Duties:

• Repair Faulty Equipment
• Fault Finding - Intermediate to Advanced - mechanical, electrical, hydraulic & software related
• Testing all equipment to ensure it is mechanically, aesthetically and functionally acceptable
• Calibrating and or programming of equipment to ensure the right quality of coffee products is produced
• Install Beverage Equipment & Test with Product before leaving Customer
• Upliftment of Equipment
• Clearly communicate Fault on Equipment & Corrective action taken to Manager on site
• Inform field service coordinator OR technical support manager of updates or returns
• Escalate any problems i.e. wrong address, site not ready, no product etc. to T.S.M. immediately
• Phone for assistance from Internal Specialists when struggling to Repair equipment within reasonable & acceptable time
• First time repair of equipment
• Preventative checks & repair on equipment

Equipment Specific Requirements:
The Technician must have basic, intermediate & advanced skill within the items and machine listed below
Advanced skills as defined below:

• Detailed knowledge on machine functions and specifications i.e. capacity, brew time, electricity requirements etc.
• Advanced knowledge of water and coffee cycle
• Ability to program advanced parameters and set the machine according to customers drinks specifications
• Knowledge of electric circuits also using Multimeter to test
• Knowledge of hydraulic circuits
• Able to strip & re-assemble machine components
• Understanding and measuring of Extraction through machine
• Methodical understanding of brew process, water in - coffee out
• Fault finding mechanical & electrical & programming related
• Understanding of components & specifications such as switches, fuses, timers, inlet valves, element etc.
• Calibration of machine
• Basic understanding of electronic process during selection cycle

Detailed knowledge of installation procedures on equipment

• 1.1 Filter Equipment - Pour over
• 1.2 Filter Equipment - Plumbed
• 1.3 Filter Equipment - Electronic
• 2.1 Juice Machine
• 2.2 Slush Machine
• 2.3 Juice Machine - Plumbed/Electronic
• 3.1 Grinders - Manual
• 3.2 Grinders - On Demand
• 4.1 Espresso Machines - Manual
• 4.2 Espresso Machines - Semi Auto
• 4.3 Espresso Machines - Semi Auto Electronic
• 5.1 Liquid Machines - Tanked
• 5.2 Liquid Machines - Plumbed Office
• 5.3 Liquid Machines - Series 100 (old version)
• 5.4 Liquid Machines - NG Series
• 6.1 Vending - Office Tanked & Plumbed
• 6.2 . Fully Automatic Equipment

Administrative Duties:

• Fill in job sheets with Part Description & Code-
• Complete Job Card in Detail
• Record Customer Negligence on Job card
• Ensure that relevant Manager signs off Job card
• Complete & hand in Tool Checks
• Complete Leave Applications
• Keep boot Stock to Pre-determined & acceptable value (To discuss with Sheldon and Rob)
• Do weekly counts & check Stock age analysis Report to ensure accurate boot stock (Anton to provide details to all DDS branch admin staff)

S.H.E. Responsibility's:

• Keep Vehicle clean, neat & safe at all times
• Keep Work area around machine uncluttered & safe
• Wear relevant protective clothing
• Ensure machines is always unplugged & de-pressurized or cool before working
• Ensure that customers don't come in harm's way when on site
• Only use tools trained on (DDS Branch managers to provide breakdown of current technical tool list)
• Consider the possible Risks of activity's at customer
• Drive safe & within the Law at all times
• Good understanding of the risks of equipment, electrical, high temperature, pressurized vessels, sharp edges, lifting Techniques, dangerous chemicals etc.

Additional Responsibilities

• Time management
• Responsible for spares and tools
• Promote company ethics and values at all times.
• Quality of Workmanship
• Be cost conscious when selecting replacement spares during repairs
• Be cost conscious in driving style of company vehicles
• Determine if break down is Customer Negligence & inform Management