Job Description

With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoftxe2x80x99s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.


We are looking for a Cloud Solution Architect (CSA), specializing in the People & Process side of technology, who is passionate about driving our customersxe2x80x99 transformation on the Microsoft Cloud. This is a customer-facing role, leveraging your Microsoft Cloud and professional subject matter expertise to lead people, process and technical conversations helping customers achieve business value from their Microsoft investments by focusing in areas such as governance, operations, adoption, FinOps, and more.


This role is flexible in that you can work up to 50% from home.


Microsoftxe2x80x99s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Customer Centricity

o Customer Satisfaction - Drive positive Customer Satisfaction & become a trusted advisor.
o Customer/Partner Insights - Provide feedback & insights from customers/partners.

• 
  Business Impact

o Consumption (Cloud & Support) growth - Develop opportunities to drive Customer Success business results & help Customers get value from their Microsoft investments.
o Resolution of Customer Blockers - Identify resolutions to Customer blockers by leveraging Microsoft Cloud and professional subject matter expertise. Deliver according to Microsoft Cloud and industry best practices and using repeatable Intellectual Property (IP)

• 
  Technical Leadership

o Learn It All - Align individual skilling to team/area demands & Customer Success goals
o Accelerate customer outcomes - Share expertise in relevant communities, contribute to Intellectual Property (IP) creation & re-use to accelerate customer outcomes.

Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field experience in Microsoft cloud technologies (Azure, M365, D365, or Power Platform), infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, customer success, and/or consulting

o OR Equivalent experience

• 
  Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting.

o OR experience working in a customer-facing role (e.g., internal and/or external)
o OR experience working on technical projects.
o OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND experience in Microsoft cloud technologies (Azure, M365, D365, or Power Platform), infrastructure technologies, technology solutions, practice development, architecture, and/or consulting

• 
  Business Value: The ability to convey the business need and value of proposed solutions, plans, and risks to stakeholders and decision makers. This includes the ability to persuade and inform based on facts and alignment with goals and strategy.

o Trusted Advisership: The ability to build trusted advisor status and deep relationships across stakeholders (e.g., technical decision makers, business decision makers) through an understanding of customer needs and technologies.
o Situational fluency: Using self-awareness as a mechanism to interpret verbal and non-verbal cues to increase your ability to "read the room."
o Insightful listening: Ask insightful questions to understand the customer needs, issues, business environment and drivers, and go beyond what is said to identify new opportunities aligned to customer business value.

• 
  Drive People & Process: Prepare the customer for operational readiness and long-term organizational adoption.

• 
  Optimization: guide the customer towards solution cost and performance optimization leading to retention and expansion opportunities.

o Collaboration: across Microsoft, customer, and partner teams to achieve customer objectives.
o OR Equivalent experience

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.