Job Description

Position summary
Industry: Pharmaceutical Sector
Job category: Other: FMCG, Retail, Wholesale and Supply Chain
Location: Johannesburg
Contract: Permanent
EE position: Yes
About our company
Clicks Group
Introduction
Unicare is currently seeking to appoint a Receptionist that is passionate about customer service. The role will be based at Unicare 24 Hour Pharmacy in Bassonia and will report to the Clinic Manager.
Job description
Job Objectives:

• Attends to clients/ visitors both telephonically and in person.
• Obtains co-payments for specified medical procedures
• Ensure co-payments for medical aid and cash invoices are fully paid
• Advises client on terms and conditions of clinic procedures
• Receipts, deposits and ensures the accurate recording of all necessary payments.
• Performs general administration.
• Answering the switchboard or telephone.
• Screening telephone calls or transferring them to other members of staff.
• Dealing with basic enquiries and taking messages for staff.
• Meeting and greeting visitors and directing them to their meeting or appointment.
• Monitor and write up orders for colostomy products
• Comply with cash up procedures
• To ensure the safe handling of cash at all times

Working Times:
Must be available to work shifts up until 8pm
Knowledge:

• Knowledge of customer service excellence
• Understanding how a clinic runs day-to-day.
• Knowing how to handle confidential medical information (HIPAA compliance, or local privacy laws).
• Booking, rescheduling, and cancelling appointments accurately.
• Managing appointment reminders and follow-ups.
• Greeting clients warmly and professionally.
• Handling difficult or anxious Clients with empathy.
• Answering phones, emails, and questions clearly and politely
• Understanding of client confidentiality and professionalism
• Ability to stay calm and helpful in a fast-paced environment

Skills:

• Planning and organising skills
• Problem-solving skills
• Strong customer service
• Good communication skills
• Computer literacy
• Numeracy skills
• Switchboard
• Typing

Competencies:
Working with people
Persuading and Influencing
Planning and Organising
Coping with Pressures and Setbacks
Minimum requirements
Minimum Educational Requirements:
Experience:

• Essential: Previous experience in a clinic or medical office
• Desirable: Previous experience in a retail environment

Education:

• Grade 12
• Computer literate