Job Description

Introduction

Unicare is currently seeking to appoint a Pharmacist Assistant QPB that is passionate about customer service. The role will be based at Unicare 24 Hour Pharmacy in Bassonia and will report to the Dispensary Manager.

Job description

Job Objectives:

Interact with customers in a professional manner and with strict confidentiality within SOP and agreed timelines

Dispensing of scripts and or any other claiming/capturing related procedure

Accurate and complete handling of all profiles worked on

Interact with health care professionals where needed

Problem solving and follow up of queries

Interact with customers via telephone or other means regarding medication and Healthcare Services

Handling of queries regarding prescriptions

Patient Profile management

Assist with Chronic authorizations in collaboration with the medical aid team

Liaison with all other departments

Ad hoc requirements as per operational requirements

High standards of customer service and care

Efficient stock control and administration, including repacking of medicine

Efficient dispensary administration

Accurate compounding

Provision of general health advice

High standards of housekeeping and merchandise display

Knowledge:

Product knowledge (including OTC)

SAPC and relevant legal knowledge

Sound knowledge of the chronic authorization process and procedures

Customer service orientated

Ethical working practice and compliance

Skills:

Computer literacy (MS Office)

Service orientated

Team Player

Integrity

Accuracy and attention to detail

Be able to use initiative in order to provide patient satisfaction

Effective time management skills

Adaptability

Positive attitude

Be able to work under pressure

Competencies:

Adhering to Principles and Values

Working with People

Delivering Results and Meeting Customer Expectations

Following Instructions and Procedures

Relating and Networking

Planning and Organising

Minimum requirements

Experience:

Minimum 1 year in the role of Pharmacist Assistant Post Basic

Retail Experience

Education:

Further Education and Training Certificate Pharmacist Assistance (Essential)

Valid registration with SAPC

Job Type: Full-time

Work Location: In person