Job Description

Job Title: Associate, Client Success, Relocations
Location: Remote | Type: Full-Time
About Our Client
Our client is a boutique firm that manages the full life-cycle of their clients' real estate needs, including project, facilities, and relocation management for a national and international client base. With over 85 years of combined experience, their team is a leader in delivering solutions-based services to the commercial real estate market. They are committed to diversity and inclusion and encourage candidates of all backgrounds to apply.
About This Role
The Client Success Associate, Relocations plays a vital role in ensuring a seamless, professional, and positive experience for clients throughout the commercial relocation process. This position serves as a key liaison between clients and internal teams, supporting project execution, managing communications, and resolving issues to ensure satisfaction and repeat business. The ideal candidate is highly organized, customer-focused, and thrives in a fast-paced environment.
What You'll Be Responsible For
Act as a primary point of contact for clients during and after commercial relocations.
Collaborate with sales, operations, and partner teams to ensure accurate and timely execution of client requirements.
Manage pre- and post-relocation communications with clients, including scheduling updates, confirmations, and satisfaction follow-ups.
Monitor project timelines and proactively communicate changes or issues to the client and internal stakeholders.
Assist in preparing relocation plans, service summaries, and other essential documentation.
Resolve client concerns promptly and professionally, escalating issues as needed.
Gather client feedback to identify areas for service improvement and retention strategies.
Maintain accurate client records and communications in designated systems.
What We'll Love About You
2+ years of client services or project coordination experience, preferably in commercial moving, logistics, or a related field.
Strong communication and interpersonal skills with a customer-first attitude.
The ability to manage multiple priorities in a fast-paced, deadline-driven environment.
Detail-oriented, with strong organizational and problem-solving skills.
A commitment to transparency and clear communication.
A willingness to help out across all projects and divisions when necessary.
Important Considerations
While this role generally operates during business hours, it is not strictly a Monday-Friday, 9-to-5 position. Night and/or weekend work, as well as some travel, may be required from time to time based on project requirements.