Job Description

Sales Representative (Fertility Wellness) -- Remote
Location: Remote (South Africa-based candidates preferred) Commitment: Full-time (40 hours/week)
About the Company
Our client is a purpose-driven wellness company dedicated to helping women on their fertility journey. By combining compassionate support, science-backed education, and innovative wellness products, we guide women through one of the most personal, emotional, and transformative experiences of their lives.
We're growing--and now seeking a special kind of Sales Representative: someone with heart, soul, and tech fluency.
About the Role
This isn't your typical sales position.
We're looking for a deeply emotionally intelligent and technologically savvy sales representative/consultant who can meet potential customers with empathy, warmth, and clarity. Your role involves proactive outreach, making intentional connections with people who have completed our online questionnaire but have not yet converted. These are not cold calls--they are conversations with people who are often navigating hope, loss, and uncertainty.
You must be comfortable holding space for sensitive topics while using smart tools to streamline communications and follow up with precision. A key part of your role will be to handle these conversations with empathy and a high degree of compliance, avoiding unsolicited medical advice and keeping all information educational and aligned with Traditional Chinese Medicine (TCM) principles.
This role is ideal for someone with a healthcare or wellness background, matched with the confidence and skill to ethically guide women toward a solution that could transform their journey to motherhood.
What You'll Do
Engage proactively with warm leads--primarily via quiz submissions and website inquiries--using phone calls, messaging, and email. You are expected to make first contact within 24 hours of a quiz completion.
Balance heart-led communication with goal-oriented follow-through.
Lead with empathy in every interaction while clearly communicating how our offerings can help.
Navigate emotionally charged conversations with care, presence, and professionalism.
Use CRM and communication tools to maintain a structured, consistent outreach flow.
Partner with the customer support team to ensure a seamless handoff and exceptional client experience.
Provide thoughtful insights and feedback to the broader team on customer pain points and patterns.
Key Performance Indicators (KPIs)
Contact Rate: Hit a minimum of 85% of leads within 48 hours of quiz completion.
Conversion Rate: Achieve a 12-15% conversion rate of contacted leads to purchase within the first 90 days. This translates to roughly 120-150 sales per month.
We're Looking for Someone Who Is:
Experienced in consultative phone sales or has a track record of success in roles that balance empathy with measurable sales goals.
Emotionally intelligent - Able to build trust quickly, read between the lines, and offer thoughtful responses in vulnerable conversations.
Technologically confident - You embrace software, systems, and tools that help you stay organized and efficient and are open to making suggestions on software given your prior experience.
A strong communicator - Both in spoken and written English (Bonus: French a plus as our client base is in Canada).
Experienced in healthcare (e.g., nursing, health coaching, or similar)--or has a deep understanding of fertility and women's health.
Naturally inclined toward sales or support roles where listening and understanding are key to success.
Self-motivated, detail-oriented, and capable of thriving in a remote team.
Skilled with tools like Shopify, Hubstaff, CRMs, and communication platforms such as OpenPhone or SalesMessage.
Training & Enablement
You will receive onboarding in our brand tone, specific product formulations, and key fertility Q&A topics. We will also provide a diet guide and objection handling frameworks. A significant part of your training will involve self-reading our detailed internal resources to build your expertise and confidence.
The Tools You'll Use
Shopify - For managing subscriptions and purchases.
Hubstaff - For time tracking and performance insights.
CRM - (We're flexible here, and value your past experience with any leading CRM tool).
SalesMessage or OpenPhone - For timely, thoughtful client communications.
Why Join Us?
Because you want to make a difference--not just a sale.
You'll be part of a team that puts empathy first but understands that technology, process, and structure are the keys to scaling impact. If you're passionate about women's health, highly emotionally attuned, and tech-forward in your work style, we'd love to meet you.

Skills Required