Client Services Manager Job in Full Circle Agency

Client Services Manager

Cape Town, WC, ZA, South Africa

Job Description

We are seeking a Client Services Manager who will be the bridge between clients and the project team, ensuring that solutions are not only creatively sound but strategically aligned with client goals. You'll take the lead in mapping operational workflows, designing and presenting solutions, and guiding clients through adoption and optimization. This role is idea for someone who excels in both detail and client engagement.

Higher certificate/diploma/BA degree in marketing, communications, or similar qualification, and the following skills:

At least 6 years of experience in client-facing, operations, or project management

Meeting with clients to understand and map workflows and processes

Design and present customized workflow solutions using project management and collaboration tool

Proactively manage client relationships, driving satisfaction and retention

Translate client requirement into actionable project plans with project teams

Monitor performance and recommend improvements for alignment, adoption and efficiency

Analytical and solution-driven, able to simplify complex requirments

Highly organised and capable of managing multiple projects simultaneously

Proactive, collaborative and adaptable in a fast-moving environment

Excellent communicator with strong presentation skills and a customer-first mindset

Email cv and Cover Letter to careers@fullcirlceagency.co.za